[Resolved]  Yamaha Motor India — yamaha service center

Address:Pune, Maharashtra, 411045

24/04/2018
Bike: Yamaha FZ V2
Purchase year: 2015
Today I gave my bike for paid servicing at Kings Yamaha, baner road, Pune at around 11am morning. Concerned Servicing person checked the bike and estimated the amount as it was paid servicing. Then he gave a receipt with "Promise delivery day at time: 5 pm. I gave my bike and went back to work.
Now problem started.
From 4:30 pm onwards I tried calling Kings Yamaha service center, baner road from the number serached on Google ( as there was no contact details given on receipt!!!) All the contacted persons refer different numbers but nothing happened!
Then I visited service center at 5:10(as promise delivery timing mentioned was 5pm). Concerned person asked me why did you come as we have not called you, but I showed promised delivery time then he contacted service center people who laughed and replied don't worry ask that person to come back tomorrow. I got disappointed with the behavior and attitude of concerned person. I had very bad experience this time with Kings Yamaha service center. Hope this consumer complaint portal prevent this kind of issues in future.
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May 27, 2018
Complaint marked as Resolved 
Yamaha Motor India customer support has been notified about the posted complaint.
Verified Support
Apr 26, 2018
Yamaha Motor India Customer Care's response
Hi,

Greetings from Yamaha,
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number [protected], Monday to Friday between 8:00 A.M. to 04:30 P.M.

Regards
Team Yamaha
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