[Resolved]  Yamaha — Unethical Behaviour

Address:

Chennai, Tamil Nadu

I bought Yamaha Ray scooter on[protected] with the on road price Rs.56, 363 from Sairam Motors in Ambattur, Chennai-53. I took the bike on finance scheme provided by Bushan Auto Finance Pvt Ltd as follows: Initial Payment - Rs.30, 150 and the balance on loan. Interest rate of 6.99%. Term of 14yrs term (4 terms paid in advance along with the initial payment). However I was confused when I got a loan confirmation letter from Bushan Finance stating my loan amount is Rs.40, 000 with 18yrs term (4yrs prepaid term) at the interest rate of 6.99%. As per my calculation I had paid 2000 rs. extra which is not accounted either in the loan confirmation letter or in the initial payment bill. Moreover, due to some delay in R.T.O my vehicle registration was done only on[protected]. When I went to Sairam Motors, Head office in Padi, Chennai on[protected], I was made to wait between 5pm to 8pm just to get the clarification on how the loan amount is calculated. After a long wait, Hr Manager of Sairam Motors Mr.Balakrishnan along with Mr.Senthil VP-Bushan Auto Finance came to me after their discussion and stated that they have done a mistake by taking 1100 extra due to some calculation mistake and that was already returned by Bushan Finance to Sairam Motors as it showed as excess amount collected from customer. However no one called me to refund this amount until I went and asked them. The other balance of 1000 rs. was taken from me for Group health insurance from Chola MS which they said was mandatory for all customers but the same was not informed to me at the time of Sale. The staff of Sairam Motors apologized for the same when asked about it. Due to all this incident & a long wait, I had an accident on the same day[protected] night at 9pm when I was going back home from Sairam Motors and it was raining when a guy came crossing the road carelessly, so I had to apply my brakes suddenly and my bike skidded which resulted in my left elbow fracture. If I was not made to wait for 3 hours to give such a small clarification, I wouldn't have had such an accident to undergo all that pain & unfortunate expenses. After losing my trust, belief and being frustrated with the kind of response and service they gave, I am forced to raise this complaint as I have not got my refund back even after they promised me to pay it. When I call them, I get a repeated response that the authorized signatory is not available to sign the cheque. Please assist me to get the right compensation for all this. Thank you in Advance.