Yash Soni — My Sennheiser CX 180 In Ear Earphone

I bought a earphone from paytm and after delivery of product its working fine only for 5 days after it the left speaker of earphone is not working then paytm told me to send it to Sennheiser Electronics India Pvt Ltd
301-302, 3rd Floor, Meadows Building,
Sahar Plaza complex, Andheri Kurla Road,
Chakala J.B Nagar Metro Station,
J.B Nagar, Andheri East,
Mumbai-400059. this address after that i send it but sennheiser send me a mail
the mail is
Would like to inform you that, we received your product at our Mumbai service center. We have tested your earphone thoroughly and found below differences.

1) EP jack, cable quality different than our original product.

2) Cable length found different.

3) Earphone sleeve is made up of different material.

Considering all above things, we concluded that your purchased earphone is fake and cannot be entertained from our service center.

now i sent a mail and also foreword this mail to paytm but they dont even reply to my mail.
please help me
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