[Resolved]  YashTel — Internet not working-connection offline

My account number : MYS25619

Internet not working and i see red light in modem and connection status showing offline in my account section in portal. Fix this asap as im working from home. Internet is very necessary to continue my work. Customer care never responds and they have taken money for 6 whole months so customers wont back out after lockdown is lifted. But they are not ready to give support.