YashTel — Wifi router installation not done even after payment - MYS10569 (id)

Address:	Mysore, Karnataka, 570017
Website:	YASHTEL.IN

I already have a broadband connection which just had a regular modem. When i went o inquire about the up-gradation to Wi-Fi modem on 03/12/16, they said pay rs.500 for router, which i did and they said installation will be done in 2-3 days.
It’s been 10 days and there has be no progress on installation.
The latest call which I made yesterday 12/12/16 @ 8 pm, the customer representative says its old modem and I must pay rs.1200 for a new router or we can’t give the service.
The price just goes higher with every call and representative. This is insane.

I paid for Wi-Fi router on 3/12/16 and the installation has not been done yet. Even after various calls and visits, they give such stories and there is no progress on the issue.
Who the hell uses just a normal modem these days??
What do you think of yourself?? No response after payment?? This is a serious offence.
If this issue isn't resolved soon, I will take it to the consumer court!