[Resolved]  yaswanth — idea cellular in response and negligence to consumer

Address:

Prakasam, Andhra Pradesh

sir my name is yaswanth my idea mobile number is [protected] i have recharged 79 rupees via mobikwik mobile wallet on 02/05/2015 ;but i didnt get recharge and i didnt get message about to know my recharge is successful or not bcoz i need emergency that why i make another recharge on next day morning i have got this recharge immediately i calledd to customer care about failed recharge he said that ur recharge is successful and u have got balance and we have sent a information message about recharge successful but i didnt get that message plz give justice to me plllzzzzz my message to mobikwik ---- sir i have recharged my mobile on02/05/2015 22:35:36 hours Recharge [protected]( Idea ) via web Transaction Id [protected] but that recharge was not successful and amount was cutted on my wallet plz give proper solution to me fast [protected]:06:00.0 they sent reply to me from mobikwik Namaste! Thank you for taking out time to write to us. We understand your concern of Recharge transaction. As a part of corrective measure, we have checked our system for transaction of Rs 79 which shows up successful at our end. We would suggest you to get in touch with the Operatorâ??s customer care for the same. Please use the Operator reference Id for further confirmation: AP[protected] [protected][protected]B2FF732A AP[protected] 5/2/2015 10:35:34 PM [protected] 79 Idea MTV Idea MTV - Andhra Pradesh Thank you for choosing MobiKwik. Regards MobiKwik Team "We take pride in serving our valued customers" [protected]:15:11.0