[Resolved] Yatra.com — Amount deducted but booking was not confirmed | |
Booked a ticket as a user from Yatra.com website. Booking amount of Rs. 11230 was deducted from my state bank India A/C which shows transaction as successful but I did not receive any booking confirmation neither on email nor on my phone. Just received a message stating my bank did not respond to the booking reference id[protected]. There are invalid customer care number where when tried calling said number does not exist. On yatra.com website there is only option to register a complaint but I don't trust when they don't have any customer care to reach out at first place. But i have raised a complaint there but I did not receive any confirmation email on my complaint on my email id. Was this information helpful? | |
Nov 23, 2021 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Oct 18, 2021 Yatra Online / YatraTrip.in Customer Care's response Dear Suraaj, Greetings from Yatra.com! We are sorry to hear about the issue you faced while making payments on our portal. Request you to kindly share with us your email Id used at the time of booking for us to check and assist you. RegardS Yatra Care | |
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+91 95 5580 0800 [Customer Support]
+91 12 4437 5353
+91 12 4437 5318
1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
Greetings from Yatra.com!
Thank you for your patience. We would want to inform you that Your refund of INR 11230.00 has been processed from our end. Yatra takes 24 hours to process the refund, if payment has been made from a private bank, it will reflect in the same account within 2 to 3 working days and if payment has been made from a public sector bank, it will take up to 7 working days for the credit to reflect in your account.
Regards
Yatra Care