[Resolved]  Yatra.com — No refund even after 3 months of cancelled flight

Address:	Vastu Prestige Society, Lohegaon,
Website:	yatra.com

Hello,

I would like to complain about Yatra.com as they have not initiated my refund for cancelled flight for Jan 2021.
On top of it yatra do not provide timely and appropriate response instead it provides fake and misleading statement of its company.
I have been emailing since Jan 2021 for my refund.

They do not provide response over email firstly nor they provide correct response.
Sometime they say my all booking has been cancelled and refund is initiated and will received in 7-15 days.
whereas I had only cancelled one ticket after communicating the same they do not even responds as what is the status or any information about my cancelled flight.

After 2 months they responded that my refund is done and from bank it will take 7-9 days, today its more than a month and even after following up I get no response from such reputed firm.

I see immense disinterest towards customers concern and they do not even value the customer or do any efforts to retain them.
Please help me to get refund from Yatra.

Please also find details of the cancelled flight.

Booking reference number[protected].
For PNR(DSJM7L)

Ticket Cost: INR 5411
Airline Cancellation Penalty Deducted: INR 3000
Refund from Airlines: INR 2411
Promotional Discount Deducted: INR 500
Yatra Service Fee Deducted: INR 400
Total Refund Amount: INR 1511