[Resolved] Yatra.com — Refund due to bus service cancelled by bus operator

murtazashaikh88

from Ahmedabad, Gujarat

Aug 23, 2022

Address:	Ahmedabad
Website:	www.yatra.com

Dear Sir,

I have booked one bus ticket from dehradun to ahmedabad on dated 18th June, 2022. while I have contacted to bus operator about boarding, he said that bus is cancelled and you will get refund for same. but still today, i did not get refund from www.yatra.com. I have contacted on www.yatra.com many times but still no reply from there.

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Sep 24, 2022

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2022

Yatra Online / YatraTrip.in Customer Care's response Dear Murtaza. Greetings from Yatra.com! We would request you to kindly share your Yatra booking reference number and registered email ID to enable us to assist you. Thank you

Aug 24, 2022

Updated by murtazashaikh88 Booking Reference Number :[protected] & registered e - mail id : [protected]@gmail.com

Verified Support

Aug 24, 2022

Yatra Online / YatraTrip.in Customer Care's response Dear Murtaza. Thank you for the details. We would like to inform you that your amount of INR 3675.00 has been initiated from our end in the same mode of payment, kindly note Yatra takes 24-48 hours to process the refund. Further, your bank may take 5-7 working days for the credit to reflect in your account. Regards, Yatra Care