[Resolved]  Yatra — my refunds - international holiday bookings, gurgaon

Address:	122001
Website:	Yatra.com

I have booked a thailand international package on 6th feb with the ref no: yh3967382 through yatra's executive gazela praveen and have paid the booking amount of rs 14000/-. However, after paying the booking amount there was not contact on any of the mode of communication (Phone, email etc). Finally i reached out to the customer care generic number and was transferred to the gurgaon yatra just to learn that gazela has left the job the next day i paid the booking amount and that my account has not been transferred to anyone.

I was totally shaken with the way they handled my case and have told that i would like to get my cash back and not willing to take up the holiday anymore. After several tries one day i got a call from naveen who understood my case is genuine and the fault is on the yatra's ex employee gazella, and promised me that he would help me get the refunds of 14000/-.

However, its been 1 and half months i never got any calls nor they are responding my emails and i am still waiting for my refunds.

Still waiting for my hard earned money.