[Resolved]  Yatra Online Pvt Ltd — bhutan tour package

Address:New Delhi, Delhi

No proper trip lots of messed in hotel booking and local agent create chaos below goo[censored]p
- waited 2.5 hours on airport to pick after lots of follow ups and chaos created by local agent. It was threat to my family to wait outside of hotel.
- no sim card provided on arrival which was part of my package paid my own money.
- went to photo studio to click and get passport size photo at the time of visa issuance as same was not mentioned in documents list provided for yatra.
- need xerox copies of documents that also not informed in list of documents.
-keep changing hotel which agreed while booking package and provided on voucher below than category what i have paid for.
- sales executive not explained and helped well to resolve my problem a d very arrogant behavior while talking to me name is kapil.
- your online executive had not given enough option we got to know after we explore other people.
- i have asked for hotels provide veg restaurants but failed to provide so i dinner outside.
- in paro missed one place in iterniery due to not guided by your executive and end moment they told we need to issue permit but in my itinerary it was not mentioned any where.
- whenever i complained your executive mr kapil answers me arrogant and trying to stretch issue even though provided all mails.
- during my whole trip of 7 days i exchanged email around more than 60 with yatra to streamline my trip and make sure all will go as per plan and also called them more than 40 times than my trip went little bit good.
- i have asked refund of 20 k due to this all inconvenience still not reply by yatra team and provide.
- i have all audio clip and mails as supporting will submit the same as and when ask.
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Dec 30, 2019
Complaint marked as Resolved 
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Verified Support
Nov 29, 2019
Yatra Online / YatraTrip.in Customer Care's response
Dear Customer,

Greetings, from Yatra.com!

We apologize for the inconvenience you have gone through. Kindly share with us the Yatra booking reference number, so that we can look into it and assist you accordingly.

Regards,
Yatra Care!
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    Yatra Online / YatraTrip.in Phone
    +91 95 5580 0800 [Customer Support]
    +91 12 4437 5353
    +91 12 4437 5318
    Yatra Online / YatraTrip.in Address
    1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
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