[Resolved]  Yatra Online / Yatratrip.in — Booking refund/negligent customer service

Address:

Gurugram, Haryana, India

My Booking With YATRA
Reference Number[protected] and Hotel Confirmation Number: YAT[protected]

Payment was made for the above booking number mentioned and Yatra website confirmed the booking, but the hotel rejected this booking.

Checkin was at 12.00hrs on 24th January but instead of multiple complaints, yatra is not responding,
Complaint(request id) no. 27051474 Was raised by me but not resolved and again i have raised feedback for the same complaint.

All this Customer Support No.[protected] and email ID: [protected]@yatra.com provided by them seems to be fake, Since No calls were attended by them.

After many complaints,
they have replied a mail (that too after my supposed checkout time), as follows,

Dear Mr. Kumar,

Greetings from Yatra.com!

This is in regards to your booking under reference number[protected].

We apologize for the inconvenience caused to you. This needs to be investigated with the hotel, which may take up to 24-48 Hours. Our service team shall contact you shortly with an update.

We appreciate your patience and suggest you to consider this issue in isolation and not a representation of regular services we provide to our customers.

Regards,
Nikita Upadhyay

Hotel Services Team

Email: [protected]@yatra.com

Yatra Online Pvt. Ltd.

Now even after repeated complaints through emails, Yatra is not responding and have not made any refund.
Not even a single courtesy call from them.

VERY VERY POOR CUSTOMER SUPPORT