Yatra Online / Yatratrip.in — Cancelled Domestic Flight Ticket With Insurance. But money not yet received | |
Booked airline ticket from New Delhi to Surat on 4th of April. Travel date was 20th April. I even purchased an insurance while booking my ticket but after cancellation I haven't receive any email from godigit neither my money back. Please help. Insurance was from godigit. Travel date... 20 April 2021 Ticket number...[protected] Yatra Ref number...[protected] PNR... YCZ0R Was this information helpful? | |
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Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Apr 14, 2021 Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! As per records, your booking was cancelled online and there will be no refund after deducting the applicable cancellation charges for your booking. Regards, Yatra Care
Verified Support Apr 16, 2021 Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We would like to inform you that the link which you have shared is for Cancellation protection program. Please be informed that cancellation protection program and Insurance policy are two difference things. Also, we would like to inform you that we have not received any amount against cancellation program since it is currently not applicable on Domestic flight booking. Regards, Yatra Care
Apr 17, 2021 Updated by gautamjain14 Please find attached image which shows I have paid extra amount for insurance policy. Insurance policy also covers claim amount in case of trip cancellation. So I had cancelled my ticket and I am eligible for claim.Can you please tell me in simple steps to claim for the loss due to cancellation when policy was bought at time of booking, instead of giving me different explanations. Also I have received insurance number, then how come I have not paid. Why are you guys cheating your customers.  | |
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As per link below user has to cancel online and then accordingly refund will be processed. Please refund my amount which I have paid, I bought insurance also.
https://www.yatra.com/offer/details/yatra-godigit-cancellation-protection