[Resolved] Yatra Online / Yatratrip.in — departure time mentioned is not correct
I booked bus ticket from delhi to rishikesh. It gave me a departure time of 11:15 pm and left the location as advised by mr sanjay that the bus is supposed to left by 10pm from ramakrishna ashram marg near piller no 9 and 10. So i missedd the bus because as mentioned in ticket.. Not the same is not affected while i returned in reference time[protected]Rishikesh to delhi) yet worked exactly as the itinerery details. So what happened in onward travel that that itinerery gave me a wrong time rather i had to suffer a great loss after i missed the bus. I had to pay fare for auto from r k ashram margto bus station forth 200 inr at nght and bus worth 1560 inr details available.. And the hasle that i had to face... Me sanjay was very rood and he also misguided as did by the itinerery... I need to be assisted for my loss. This should have happened... I need a resolution at the earliest for the entire loss...
Complaint marked as Resolved Jun 7, 2019
[May 07, 2019] Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Verified SupportYatra Online / YatraTrip.in Customer Care's response May 07, 2019 Dear Mr. Dasgupta,
Greetings from Yatra.com!
As checked the details against booking reference number[protected] you selected boarding address as "Rama Krishna Metro Station, Rama Krishna Metro Station Pillar no. 09 - 10" where in the depart time is shown as 10:00 PM. There is no error found at our end as all the details pertaining to bus departure time was shared before payment, hence any refund against your booking is not applicable.
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