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[Resolved]  Yatra Online / Yatratrip.in — departure time mentioned is not correct

I booked bus ticket from delhi to rishikesh. It gave me a departure time of 11:15 pm and left the location as advised by mr sanjay that the bus is supposed to left by 10pm from ramakrishna ashram marg near piller no 9 and 10. So i missedd the bus because as mentioned in ticket.. Not the same is not affected while i returned in reference time[protected]Rishikesh to delhi) yet worked exactly as the itinerery details. So what happened in onward travel that that itinerery gave me a wrong time rather i had to suffer a great loss after i missed the bus. I had to pay fare for auto from r k ashram margto bus station forth 200 inr at nght and bus worth 1560 inr details available.. And the hasle that i had to face... Me sanjay was very rood and he also misguided as did by the itinerery... I need to be assisted for my loss. This should have happened... I need a resolution at the earliest for the entire loss...
departure time mentioned is not correct
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Complaint marked as Resolved Jun 7, 2019

Complaint Status


[May 07, 2019] Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Verified Support
Yatra Online / YatraTrip.in Customer Care's response May 07, 2019 Dear Mr. Dasgupta,

Greetings from Yatra.com!

As checked the details against booking reference number[protected] you selected boarding address as "Rama Krishna Metro Station, Rama Krishna Metro Station Pillar no. 09 - 10" where in the depart time is shown as 10:00 PM. There is no error found at our end as all the details pertaining to bus departure time was shared before payment, hence any refund against your booking is not applicable.

Regards,
Yatra Care
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