[Resolved] Yatra Online / Yatratrip.in — Flight cancelled by the airline, but refund is yet to be processed by yatra | |
I had made a booking for a flight scheduled on 30th April 2021 via yatra app, the airlines was go-air. The flight was cancelled by the airline and subsequently yatra cancelled my booking. I have paid an amount of Rupees 4626. When I reached the airlines, they say that they have already initiated the full refund. However yatra says that I am not elegible for a refund because of cancellation charges. Since the flight was cancelled by the airlines, there shouldn't be any cancellation charges and I am entitled for a full refund of 4626 rupees. It has already been a month now. I am attaching the ticket details for your kind reference. Was this information helpful? | |
Aug 7, 2021 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support May 29, 2021 Yatra Online / YatraTrip.in Customer Care's response Dear Swati, Greetings from Yatra.com! As we checked and want to inform you that against PNR AF7KMR we have not received the refund from the airline end. Please note that the booking is already queued for refund, the team will pick and process the same once we will receive the refund from the airline, we will further process the refund in your original mode of payment. Request you to kindly wait for the refund confirmation from the airline. Regards Yatra Care | |
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