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[Resolved]  Yatra Online / Yatratrip.in — flight didn't booked but money got deducted

Tried to book a flight from pune to delhi. Money got deducted but no confirmation from the yatra team about the ticket. When payment is getting done no message was popped and page got hanged there but money was already deducted. I was not able to book different flight ticket because no message came for success and error for this booking.

Email - [protected]@gmail.com
Money deducted - 5914/-

Kindly resolve this earliest.
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Complaint marked as Resolved Mar 7, 2019

Complaint Status


[Feb 02, 2019] Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Verified Support
Yatra Online / YatraTrip.in Customer Care's response Feb 02, 2019 Dear Customer,

Greetings from Yatra.com!

This is with regards to your Yatra booking reference number[protected].

We would like to inform you that your refund of INR 5914.00 has been processed from our end on 02'Feb. If payment has been made from a private bank, it will reflect in the same account within 2 to 3 working days and if payment has been made from public sector bank, it will take up to 7 working days for the credit to reflect in your account.

Regards,
Yatra Care
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    Yatra Online / YatraTrip.in
    Customer Care Service
    Customer satisfaction rating
    72%
    Complaints
    1953
    Pending
    427
    Resolved
    1250
    Yatra Online / YatraTrip.in Phone
    +91 95 5580 0800 [Customer Support]
    +91 12 4437 5353
    +91 12 4437 5318
    Yatra Online / YatraTrip.in Address
    1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
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