[Resolved] Yatra Online / Yatratrip.in — Hotel booking confirmation received from Yatra but hotel refuses the booking. | |
Hello Team, On 21st of Novemeber I booked a hotel in Manadarmani through Yatra for 26th to 28th November . The booking got confirmed after full payemnt of Rs. 8621, with reference number[protected]. However, when we called the hotel later, they said that they no more accept booking from Yatra, yet Yatra shows the hotel in their site. When we tried to contact Yatra over mail (as their on call support is not available) they promised to resolve the issue within 24 hrs. Now it is 48 hours and they have not replied back after many followups. I have all the mails and booking information. I would request team to take care of this issue at the earliest. Was this information helpful? | |
Dec 28, 2021 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Nov 24, 2021 Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! As checked, you are already in conversation with us on the email thread (YA:[protected] and required information/ details has been shared with you. Should you require any further assistance feel free to write back on the same email thread for us to check and assist you better. Regards, Yatra Care
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