Yatra Online / Yatratrip.in — International Flight Tickets Refund of Rupeers 1.5lakhs not received from a month

With reference to Yatra booking numbers:[protected] &[protected]

These 2 tickets were booked on September 28, 2020.

On October 5, 2020. An email from airline was received of the flight being cancelled and they guided me to ask for refund of the same from agent i.e Yatra.com

On contacting yatra, they acknowledged that the flight is cancelled and that I'm eligible for full refund(Screenshot of email attached - Eligible for refund)

The confirmation of cancellation was done on October 10, 2020 (Screenshot of confirmation email attached(Name: Tickets Cancelled)
with promise of the payment being transferred within 15-20 days.

As of today i.e November 8, 2020 the amount has not been received even after multiple followups with yatra & escalation to management on email(Screenshot attached: Followup)

Only yesterday, I had again received an automated response of refund will take another 7-10 days(Screenshot attached: Followup response) without any specific date.

I'm concerned on the amount if they will refund timely, even after agreeing to deduction of yatra charges which should not have been applicable as the cancellation wasn't initiated by us.