[Resolved]  Yatra Online / Yatratrip.in — Money Debited but No ticket Booked

Yatra has given me the most horrific experience in recent times. I used to trust this company so much. My money Rs.4655 was debited on 9th November but no ticket was booked. The bank has already provided my details that the money was credited to yatra account but Yatra people do not care to reply to the emails..or pick up the calls..or provide any resolution.They are frauding their customers.

Transaction date:9th nov
Email :[protected]@gmail.com
transaction id:[protected]
Amount Rs4655
Yatra VPA: yatra1.[protected]@axisbank
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Dec 17, 2020
Complaint marked as Resolved 
Refund received from google pay but customer support of yatra is also not good.
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Verified Support
Dec 16, 2020
Yatra Online / YatraTrip.in Customer Care's response
Hi, Greetings from Yatra.com! We have forwarded the request to our concerned team to check the payment status and would update you, once we have received the update from team. Request your patience in the interim. Regards, Yatra Care
Verified Support
Dec 17, 2020
Yatra Online / YatraTrip.in Customer Care's response
Hi, Thank you for your patience. We have checked the payment status at our end, the payment has not been received. We would request you to kindly connect with your Bank for further details. Please feel free to connect with us again if required. Thanks, Yatra Care

Payment Id: pay_Fyzj2dJypyrFdY
Amount₹ 4, 655.00
₹ - Indian Rupee (INR)
StatusFailed
Error
BAD_REQUEST_ERROR
Payment was not completed on time.
Error Source
customer
Error Step
payment_authentication
Error Reason
payment_timed_out
Transfer
Not Applicable
Only captured payments can be transferred.
Refunds
Not Applicable
Only captured payments can be refunded.
Payment Method
UPI
Created At09 Nov 2020, 01:24:41 pm
DescriptionUPI Payment
Disputes--
Customer
[protected]@test.com
[protected]
Total Fee
₹ 0.00
₹ - Indian Rupee (INR)
Razorpay Fee - ₹ 0.00
₹ - Indian Rupee (INR)
GST - ₹ 0.00
₹ - Indian Rupee (INR)
Order IDorder_Fyzj2K1KbYwGb9
Notes
mtxnid
[protected][protected]
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    Yatra Online / YatraTrip.in Phone
    +91 95 5580 0800 [Customer Support]
    +91 12 4437 5353
    +91 12 4437 5318
    Yatra Online / YatraTrip.in Address
    1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
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