[Resolved] Yatra Online / Yatratrip.in — Money Debited but No ticket Booked | |
Yatra has given me the most horrific experience in recent times. I used to trust this company so much. My money Rs.4655 was debited on 9th November but no ticket was booked. The bank has already provided my details that the money was credited to yatra account but Yatra people do not care to reply to the emails..or pick up the calls..or provide any resolution.They are frauding their customers. Transaction date:9th nov Email :[protected]@gmail.com transaction id:[protected] Amount Rs4655 Yatra VPA: yatra1.[protected]@axisbank Was this information helpful? | |
Dec 17, 2020 Complaint marked as Resolved Refund received from google pay but customer support of yatra is also not good. Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Dec 16, 2020 Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We have forwarded the request to our concerned team to check the payment status and would update you, once we have received the update from team. Request your patience in the interim. Regards, Yatra Care
Verified Support Dec 17, 2020 Yatra Online / YatraTrip.in Customer Care's response Hi, Thank you for your patience. We have checked the payment status at our end, the payment has not been received. We would request you to kindly connect with your Bank for further details. Please feel free to connect with us again if required. Thanks, Yatra CarePayment Id: pay_Fyzj2dJypyrFdY Amount₹ 4, 655.00 ₹ - Indian Rupee (INR) StatusFailed Error BAD_REQUEST_ERROR Payment was not completed on time. Error Source customer Error Step payment_authentication Error Reason payment_timed_out Transfer Not Applicable Only captured payments can be transferred. Refunds Not Applicable Only captured payments can be refunded. Payment Method UPI Created At09 Nov 2020, 01:24:41 pm DescriptionUPI Payment Disputes-- Customer [protected]@test.com [protected] Total Fee ₹ 0.00 ₹ - Indian Rupee (INR) Razorpay Fee - ₹ 0.00 ₹ - Indian Rupee (INR) GST - ₹ 0.00 ₹ - Indian Rupee (INR) Order IDorder_Fyzj2K1KbYwGb9 Notes mtxnid [protected][protected] | |
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