[Resolved] Yatra Online / Yatratrip.in — No refund since 15months for a cancelled international flight.

che.yuva999

Jun 19, 2021

Website:

yatra.com

We have booked Malaysian Airlines flights to Bali through Yatra.com online.PNR.U4FC8Q
Before a week of flight the flights were cancelled by the airlines.Afters 10s of emails to yatra and later realising that they do not have a office in Hyderabad, I tried to put mails once in a while.Even they are not reachble tgrough customer care.They replied aftwr 6mnths stating I can book again by Dec 2020...When the flights are not being operated, how can I rebook them.I mentioned the same and put up tens of mails again.After 6months they asked me for my bank details stating NEFT would be done and I provided them immediately in March.But till now not even a single response from their side. How pathetic they can be even without any response at all.This has been a kind of mental harassment for the past 15months.

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Aug 7, 2021

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Jun 19, 2021

Yatra Online / YatraTrip.in Customer Care's response Hi,

Greetings from Yatra.com!

We regret the inconvenience caused. We would like to inform your NEFT refund is on hold from the finance team as they require bank account details under the Beneficiary Name:- Nitin Pasupuleti || Divya Pasupuleti or Divya Moganti to verify the same. Post receiving the details will share them with our finance team for processing the refund.

Disclaimer:- Please share a scanned copy/image of the front page of the bank passbook of the same account with the Beneficiary Name: mentioned on it

Regards
Yatra Care

Jun 20, 2021

Updated by che.yuva999 I have given the complete bank details of Divya Pasupuleti alias Moganti through email in mar, apr n may...Even then there is no point in holding the payment.

Jun 20, 2021

Updated by che.yuva999 I have sent the bank details n scanned copy of passbook front page to your email 5 times from March to June...Its such a pathetic condition that even the mails are not being checked by the support team in such a leading company.I am done with this mental pressure.

Verified Support

Jun 21, 2021

Yatra Online / YatraTrip.in Customer Care's response Hi,

Greetings from Yatra.com!

We would like to inform you that we have forwarded your bank details to our respective team to check and verify and will initiate the refund for your booking through NEFT. We would request you to please allow us 5-6 working days to further address your refund query and solicit your patience.

Regards
Yatra Care

Jun 22, 2021

Updated by che.yuva999 I received a call today from a person saying he is from consumer complaints yatra backend team and gave a code for refund.Though I insisted on Neft through bank but they made me use the code and money was transeferred to their account from my account.
I understand this is the work of somebody from consumer complaints or yatra, otherwise how would they know I would receive a refund from yatra.Moreover they spoke so convincingly and said please mark as resolved after receiving the amount.
I shall not leave this here and surely will lodge a complaint on the two companies to the cyber crime regarding this open fraud.

Verified Support

Jun 23, 2021

Yatra Online / YatraTrip.in Customer Care's response Hi,

Greetings from Yatra.com!

We would want to inform you that under Yatra booking number[protected] the refund of INR 54909.00 was processed through NEFT on 23 JUN 2021. Please note the amount will reflect in your account within 2-3 working days. Request your patience in the interim.

Regards
Yatra Care