[Resolved]  Yatra Online / Yatratrip.in — Not received refund amount for flight cancellation for more than 1 year

Address:

Yatra Online Private Limited, Plot No 272, 4th Floor, Gulf Adiba, Phase II, Udyog Vihar, Gurgaon-122008, ,India E-Mail : [email protected]

Hi Team,

I have booked a ticket on Yatra on 19th February, 2020 for the flight Air India for 21st May, 2020 amounting to Rs 9910/-

Flight booking under Yatra reference no.[protected]
Ticket Booking reference number - YT39324094
Flight Booking Date - 19 Feb 2020
Travel Date - 21-May-2020
Flight Number - AI 462 ATQ DEL
Ticket Amount - 9910/-
Flight Canelled due to Covid-19 Nationwide Lockdown by airline

Ticket was cancelled by the operator due to Covid-19 Nationwide Lockdown. But the refund has not yet been processed even after 1 year.

Even making repeated requests every month for refund, they didn't refund the amount for more than 1 year now.

Whenever I have made the complaint, customer support personnel promise to refund the same in 7-10 days and after one month they marked the complaint as resolved without refunding the money.

I didn't expected such a pathetic service by them. Not refunding customer's money, is also a kind of fraud with the customer. I request the consumer complaints authority to please look into this matter