Yatra Online / Yatratrip.in — Refund not provided for the airline tickets | |
I booked to and from tickets last year from Yatra. For onward journey I booked Indigo flight and for Return, it was SPICEJET. Both the flights were cancelled due to lockdown. Indigo promptly issued refund and Yatra processed the refund to my account. However, for SpiceJet, the airlines delayed the refund. After several follow ups, I found out that SpiceJet has issued the refund as well. Yatra keeps stating that SpiceJet has issued credit shell but I have clear email confirmation from Spicejet that the actual amount itself has been refunded to Yatra. Yatra fails to credit the amount to my account despite several follows. Its just disgusting behaviour and feel very cheated.
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Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Mar 08, 2021 Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! Regret the inconvenience caused. We would request you to kindly share your Yatra booking reference number to enable us to assist you. Thank you
Verified Support Mar 10, 2021 Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We would request you to kindly connect with your concerned bank for the status of the refund, since you have raised the dispute/chargeback with your concerned back and chargeback has been accepted of INR 19346 and they are only able to update the status for the refund. Regards, Yatra Care
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