[Resolved] Yatra Online / Yatratrip.in — Refund not received for over a year. No response on email | |
Hi, Due to the pandemic, our flights to Amritsar, Leh and Jammu. Yatra had initiated a refund but hasn't made the payment in over a year. They have over 1, 00, 000 of our money which they need to refund. First;y, they do not have a customer care number for flight refunds. They only provide e-mail address to which they have not replied to in over a month after multiple follow-ups. Was this information helpful? | |
Aug 8, 2021 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Jun 05, 2021 Yatra Online / YatraTrip.in Customer Care's response Dear Radha, Greetings from Yatra.com! We regret the inconvenience caused. We will be happy to assist you, request you to kindly share with us your Yatra booking number for us to check and assist you regarding your refund. Regards Yatra Care Verified Support Jun 20, 2021 Yatra Online / YatraTrip.in Customer Care's response Dear RadhaPal, Greetings from Yatra.com! Your refund of INR 57648.01 under Yatra booking no.[protected] was processed from our end on 21 NOV 2020 please note the Refund ARN no. 75120330328000383693598. Yatra takes 24 hours to process the refund, if payment has been made from a private bank, it will reflect in the same account within 2 to 3 working days and if payment has been made from a public sector bank, it will take up to 7 working days for the credit to reflect in your account. Regards Yatra Care Verified Support Jun 20, 2021 Yatra Online / YatraTrip.in Customer Care's response Dear RadhaPal, Greetings from Yatra.com! Sorry for the trouble caused. We would like to inform you that we have forwarded the request to our team to initiate the refund for your booking through NEFT. We would request you to please allow us 5-6 working days for the refund confirmation. Regards Yatra Care | |
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