Yatra Online / Yatratrip.in — Refund not received, fraud company | |
I booked two air tickets for myself and my brother for air india airlines thru Yatra.com travel agency. Later my ight got cancelled and there was no option to rebook hence they cancelled my booking and told me I'll get my full refund in 45 to 60 working days. They processed cancellation and refund on 6th February so it's been more than 3 months now and there is no intimation about refund. The customer service number doesn't work and they are not even replying on emails. So I called Air india Directly but they said they can't do anything about it as I Booked with third part and not Directly with them and they also toldt they didn't receive any refund request from yatra.com so far. So I dnt know what is yatra exactly doing. Please help me to get my money back. 13000 us a very huge amount for any lower class people. Please u humbly request you to help me. Was this information helpful? | |
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Apr 24, 2021 Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We regret the inconvenience caused. We would request you to kindly share your Yatra booking reference number and registered email id to enable us to assist you. Thank you
Verified Support Apr 25, 2021 Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We would like to inform you that we have forwarded the request to our team to initiate the refund for your booking. We would request you to please allow us 7-10 working days to further address your refund query and solicit your patience. Regards, Yatra Care
Verified Support May 09, 2021 Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We would request you to kindly connect with your concerned bank for the status of the refund, since you have raised the dispute/chargeback against the said transaction with your concerned bank and they are only able to update the status for the refund. Regards, Yatra Care
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2 Comments | |
Comments
booking reference number is[protected]. Registered email is [protected]@gmail.com
Reply
Ok. I waited for 7-10 business days but I still didn't rec my my money.
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