[Resolved]  Yatra Online / Yatratrip.in — Refund of Hotel Booking - Yatra

Hi Team,

This is Anmol from Jammu. I booked a room on 8th July 2021 through yatra website for a domestic hotel booking id:[protected] in a so called DELUXE ROOM WITH LUXURIOUS FACILITIES, HOTEL TRINETRA, PATNITOP

PLEASE SEE THE ATTACHED PICTURES TO GET A GIST OF MY EXPERIENCE.

I am disappointed and sad to reiterate that this is a serious concern on Personal Hygiene, Safety, Customer Care, Satisfaction, Experience in such a pandemic time when Hotel Staff and Yatra doesn't care about any of these following concerns:

- Pillows, Pillow Covers and Bedsheet dirty and stinky (used ones)
- Rooms were stinky including bathroom
- No basic inventory provided like Tea/Coffee sachets, Toiletry etc.
- Dirty glasses, cups, electric kettle (used)
- Wall covered with pan masala spits and what not
- Burnt switch boards
- Used slippers
- Floor mat and all the material present inside the room was dirty and stinky

No words to say anything further, I want a refund for my booking and apology for the inconvenience caused.

Please contact me on [protected] or [protected]@gmail.com email id.

Booking amount : Rs 3293(bill attached)