Yatra Online / Yatratrip.in — Yatra interaction id YA:29045816,denying refund

As agreed by yatra that full refund from cok to del at the time of booking

Your behaviour is not acceptable

Now yatra will give full refund for cok to del

Or I will file petition in concern

You r cheating to me .you r floating unnecessary mails

Helo yatra, I want ful refund, al issues will be leaved to u

Wen u will pay the refund, I cannot ask u again .

Yatra is not refund, yatra will face the consequences

Its my last mail

Call me for refund @[protected]

1/) my booking time yatra shows full refund

2) why cancellations time, policy was not confirmed
3) policy confirmation is ur duty

4) you call me and settled the money, unnecessary do not float mail

5) r u cheating customer money

6/ once I paid cancellation policies premium, then it is ur duty

After premium paid, denying compensation refund is crime

Same message will be published in public newspaper, I have rights to do this
Was this information helpful?
No (0)
Yes (0)
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Verified Support
Oct 24, 2021
Yatra Online / YatraTrip.in Customer Care's response
Hi,

Greetings from Yatra.com!

We have received your query, kindly allow us time to go through the details and assist you. Request your patience in the interim.

Regards
Yatra Care
Oct 25, 2021
Updated by Rajuesakki
Cok to del air trip insurance is not confirmed means that it is liberty insurance issue or yatra issue even after collecting the cancellation premium to me.
Can u give the compensation Rs one lakhs as your mistakes

Your cc people asking that all story from beginning and we will upate u,

R u giving interest for this money
Who is top management pl tell me
Verified Support
Oct 25, 2021
Yatra Online / YatraTrip.in Customer Care's response
Hi,

Greetings from Yatra.com!

We would want to inform you that your refund against the flight booking of INR 863.00 was processed from our end, along with the cancelation protection amount of INR 659.00 as it was not confirmed. Please note the total refund amount was INR 1522/- processed in the same mode of payment used at the time of booking.

Regards
Yatra Care
Oct 26, 2021
Updated by Rajuesakki
T
Oct 26, 2021
Updated by Rajuesakki
My question
Once I paid the cancellation protection premium, you will.pay the full refund Rs 4500 or whatever as u agreed

Instead of this, you told you refund #cancellations protection premiem amount#
I hope that I cancelled ticket, I will get full refund as consumer and you agreed to me as consumer

Now how it will be right to refund the cancellation premium instead of full refund

It is like cheating from yatra

You have done mistake for displaying full refund with cancellations protection and now you only refunded cancellations premium

Hello you r doing geniune activity, pl refund full money
U r wasting my money and time
Oct 26, 2021
Updated by Rajuesakki
How do consumer confidence about your web and paying cancellations premium and book tickets

We thought that if you give full.refund we choose the cancellation premium
.what is the meaning of cancellations premium mr yatra team

It is meaning to get money from customer and put ur pockets

How u simply say that cancellations policy has not confirmed after getting premiem of my money

You r cheating to me as consumer

U do not have dare to contact me till now

See genuine answer to me
Verified Support
Oct 27, 2021
Yatra Online / YatraTrip.in Customer Care's response
Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. Kindly allow us time to go through the details and assist you. Request your patience in the interim. Regards, Yatra Care
Oct 27, 2021
Updated by Rajuesakki
Now what you say finaly

As your system failure, u r not registered my cancellation policy also, i will loose the money Mr yatra team

You have such rules for ticket cancellations, suppose we cannot able cancel the ticket within time limit, due to internet issue, what will u do?

you r not follow refund req

Why such a delay for refund, even it has been confirmed your system error

Every conversation is in public

Hello pl refund money,
Verified Support
Oct 28, 2021
Yatra Online / YatraTrip.in Customer Care's response
Hi, Greetings from Yatra.com! We would request you to kindly make the payment of INR 659 on the below link and we will try to manually issue the Liberty Insurance policy and update you accordingly. Once you make the payment, kindly let us know.

https://secure.yatra.com/sapg/checkout/panel/paymentPanel.htm
Oct 29, 2021
Updated by Rajuesakki
You will refund, again no risk to pay money
Oct 29, 2021
Updated by Rajuesakki
I have already paid the premium to yatra

Pl process the refund
Verified Support
Oct 29, 2021
Yatra Online / YatraTrip.in Customer Care's response
Hi, Greetings from Yatra.com! We would like to inform you that the Premium amount of INR 659 was already processed from our end on 14 Oct 2021. Regards, Yatra Care
Oct 29, 2021
Updated by Rajuesakki
You can deduct the Rs 659 from your refund

Y I I will pay again

Then again you miss my payment confirmation, then it will affect me and following u just difficult

Pl issue refund and deduct money from settlement
Nov 05, 2021
Updated by Rajuesakki
As agreed by i wouldn't get refund 1 st November.

Can I move to government forum.if yatra continue negligence

Very poor service
Nov 06, 2021
Updated by Rajuesakki
I have paid the premium of Rs 659, pl check
Nov 10, 2021
Updated by Rajuesakki
Hello

it has been over around 96hrs, After I have paid money as yatra requested

Yatra told that resolutions would be given within 72hrs

I have waiting so long for taking my refund

Complicated process by yatra

Wen I will get refund
Verified Support
Nov 11, 2021
Yatra Online / YatraTrip.in Customer Care's response
Hi, Greetings from Yatra.com! We would like to inform you that we tried to connect with you on your registered number however there was no response. We would request you to kindly confirm the amount which you had claimed with the Liberty Insurance and also share your availability to connect with you on call. Regards, Yatra Care
Nov 11, 2021
Updated by Rajuesakki
Pl cal me at anytime, Amount Rs4000
Nov 11, 2021
Updated by Rajuesakki
Hello
How long you told like this, pl refund soon or give me the policy number of liberty for concern travel date

I have paid the insurance amount and aswellas your refund money also

I had waited since 4days for refund
Nov 16, 2021
Updated by Rajuesakki
Hello

Wen u refund the money

Nov 16, 2021
Updated by Rajuesakki
Pl confirm the refund amount dispensing date in public

U r processing since last one month
Nov 18, 2021
Updated by Rajuesakki
Can move consumer commission for ur bad ignorance
hello u agreed ur mistake
Verified Support
Nov 19, 2021
Yatra Online / YatraTrip.in Customer Care's response
Hi, Greetings from Yatra.com! We would like to inform you that we have forwarded the request to initiate the refund of INR 2000 for your booking. Please note Yatra takes 24-48 hours to process the refund. Further, your bank may takes 5-7 working days for the credit to reflect in your account. Regards, Yatra Care
Verified Support
Nov 19, 2021
Yatra Online / YatraTrip.in Customer Care's response
Hi, Greetings from Yatra.com! We also tried to connect with you on your registered number however there was no response. Regards, Yatra Care
Nov 20, 2021
Updated by Rajuesakki
Pl issue the refund break up

you Returned only Rs 2000 only from my total amount of ticket Rs 3700
Complaint comments 

Comments

Air India Canceled my Ticket, all documents were sent to Yatra, but Still Yatra is searching for an excuse not to refund.
Yatra Online / YatraTrip.in Customer Care's response, Oct 29, 2021
Verified Support
Dear Arvind,

Greetings from Yatra.com!

We would request you to kindly share your Yatra booking number and registered email ID to check and assist you.

Regards
Yatra Care
Hello

it has been over around 96hrs, After I have paid money as yatra requested

Yatra told that resolutions would be given within 72hrs

I have waiting so long for taking my refund

Complicated process by yatra

Wen I will get refund

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Yatra Online / YatraTrip.in
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    80%
    Complaints
    2576
    Pending
    348
    Resolved
    1922
    Yatra Online / YatraTrip.in Phone
    +91 95 5580 0800 [Customer Support]
    +91 12 4437 5353
    +91 12 4437 5318
    Yatra Online / YatraTrip.in Address
    1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
    View all Yatra Online / YatraTrip.in contact information