[Resolved]  Yatra Online / Yatratrip.in — a very badly managed tour to sikkim by yatra. the service of sales executive mr. sandeep singh and ms. swati jha is very very bad.

Dear all,
A very badly managed tour to sikkim by yatra. The service of sales executive mr. Sandeep singh and ms. Swati jha is very very bad.
This is with reference to my booking with yatra for sikkim. The booking reference number is yh3923760.
I have booked the package from yatra (Total 15 people) totally relying on their brand value without inquiring about the package details. However the experience was so bad as they have just made the tour a mess.
The sales executive mr. Sandeep singh ([protected]) was talking to me and given me the package details. He was continuously talking to me and just forcing me to deposit the booking amount and told that if there is any query or changes, the same can be done later on. Even at night 8.45 pm he was forcing me to make payment immediately as he has to leave the office by 9.00 pm. I told him that i am travelling but still he forced me to stop the car and make payment which i refused.
Next day when i made the payment of booking amount, he has not talked to me even once. I have made him several calls as well as email, however he has not responded to any of the call of email. I have called ms. Swati jha, who is his senior, however she also not responded. After this i have to call the general customer care number and discuss the details with other executives.
The itineraries as promised over phone and also written in the email has not been provided.
The rooms as mentioned in the itineraries in hotel summit norling, gangtok are not provided. Rather the manager of the hotel has asked us to make payment for extra bedding which we have already paid to yatra and the same was mentioned in the itineraries.
The hotel provided in darjeeling i. E. Hotel summit hermon, is a very bad property which is provided to us even when we have specifically asked for 4 star hotels. The manager of the hotel himself confirmed that we are a 3 star category hotel. The rooms were smelling and the space was very minimal.
The local traveler has not taken us to the places as mentioned in itineraries rather the drivers were forcing us to see other places not mentioned in the itinerary by paying extra amount.
Therefore the total experience was so bad i would recommend not to book any package from yatra.
The service of sales executive mr. Sandeep singh and ms. Swati jha is very very mean and bad.
I would love to talk to any of the yatra people who can at least listen to my grievances.
Regards
Aman