[Resolved] Yatra Online / Yatratrip.in — airlines cancelled the flight and confirmed for full refund, but yatra is not refunding the amount | |||
I had booked an international flight travel on 3rd march from bangalore to toronto for me and my family (2adults and 2 kids) on yatra website. My booking details are as follows: Booking ref no.[protected] Pnr - ln9sll Travel date - 22-apr 2020 Once the lock down was confirmed and further extended my flight by lufthansa was cancelled by the airlines. As i did not get any communication from yatra on my flight, i reached out on lufthansa indian customer service number to get the information. Further i opened a support ticket[protected] on 9th april 2020 on yatra website, from there yatra support team gives me update on covid-19 rather than my refund. I have also shared my recorded telephonic interaction with lufthansa customer care to yatra support with no positive reply from yatra. Now post my travel date (Which was on 22nd apr), yatra has happily updated my booking as completed. Again i have opened a new complaint with ref[protected] for which also the support team will update as resolved without any reply. My 2.15 lakhs is stuck with yatra, where i am looking for a immediate refund of the full amount. Was this information helpful? | |||
May 29, 2020 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Apr 27, 2020 Yatra Online / YatraTrip.in Customer Care's response Dear Customer, Greetings from Yatra.com! This is with reference to your complaint regarding the refund under the reference number[protected]. We apologize for the inconvenience you have gone through. We understand your distress. We would want to inform you that we have applied for a refund with the airline. Please note, the refund will be applied to the airline through RA ( refund application) and it generally takes 45 working days to get this approved. However, due to COVID-19, the situation is different therefore it will take time around 60days. lease expect a delay in response from the team end. Regards, Yatra Care Verified Support Apr 28, 2020 Yatra Online / YatraTrip.in Customer Care's response Dear Joseph, Greetings from Yatra.com! This is TAT of the refund which we have mentioned. The RA was applied on 21st April. We request you to wait for the stipulated TAT. Once it is done, we will update you accordingly. Or you can connect with us directly we will give you the status. Regards, Yatra Care | |||
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Thanks for the reply. But sadly this does not have any details on the below:
1. When was the refund requested with the airline.
2. Hasn't the airline given any date of refund
The reply you shared is an open ended statement for users like me to wait and watch. When a complaint is raised on a reputed platform, Yatra should give some concrete data rather than an open ended statement with 60days waiting period.
On the contrary people booked directly with Lufthansa have been told their refund will be done in 10 working days, but still a travel agent like Yatra with years to experience working with airlines like Lufthansa needs 60days for retrieving the refund from the airline.
Request Yatra to be specific on the refund. Awaiting your reply soon.