[Resolved] Yatra Online / Yatratrip.in — Andaman Trip 9th December 2016 | |||||
It is regarding my Andaman's booking. (Booking number: YH2904923) Above said booking was planned on 9th of December 2016 but due to bad weather it was cancelled by Yatra team itself. From that day to today, Yatra never informed me about anything. Every time I have taken the follow-up regarding the same. Yatra never update / called me for then refund, every time I took the initiative and called customer care. I have paid arround ₹ 1 lakh ( package : 82 thousand + mumbai to Chennai connecting flight- 15 thousand) . But out of this I received refund of 3 thousand for connecting flight and 46 thousand for Andaman package, after so many follow ups. Even though your executive ensured me for maximum refund. I can understand this was natural disaster and it was group package so it will take time for refund, this is not my consern.But why should I need to take follow ups every time? When you say, you will update me in 15 days then it is your responsibility to update me atleast after 20 days. But every time I call customer care ask for remaining amount refunded and they say me to wait for another 4, 5 days.and now they even don't care to reply my emails. I request you to look into the same and ensure me for maximum refund. Waiting for your kind reply. Thanks in advance. Was this information helpful? | |||||
Apr 17, 2017 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Mar 16, 2017 Yatra Online / YatraTrip.in Customer Care's response Dear Mayurma, Greetings from Yatra.com! We regret the inconvenience caused. We have contacted the concerned team and we will update you at the earliest. We appreciate your patience in the interim. Best Regards, Yatra Care Verified Support Mar 16, 2017 Yatra Online / YatraTrip.in Customer Care's response Dear MayurGreetings from Yatra.com! Please accept our sincerest apologies for the inconvenience caused to you. This is definitely not the level of service we endeavour to provide to our customer. Please be assured that we are taking the necessary steps to ensure that such instances, though rare already, do not recur. We would like to inform that we have contacted the supplier and received the approval. As per our records, same has already been initiated on 09 Feb and it should have credited in your account. We regret. However, we would not be able to process the further refund as we haven't received any approval from the vendor. Once again, We would really appreciate if you would allow us another chance to organise your future holidays, as we truly value your support and association. Best Regards, Yatra Care | |||||
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