[Resolved] Yatra Online / Yatratrip.in — app showed wrong boarding dates and driver denied my ticket | |||
THEY DON'T CARE About CUSTOMER GREVIANCE. The customer support especially for bus booking is the worst - PATHTIC. I have made a bus booking on YATRA for Nov 30TH, 00:09. on the day travel the bus driver denied me saying that on his side tge booking was on Dec 01st. I then don't have any number to contact or any other way to contact the Yarra people. I had a visa appointment the next day and it was affected because of YATRA. I have written a mail stating my issue, and I got a generic reply that they will look into the issue after 2 days and nothing happened after that. I again have to follow up with them - they have replied back saying that the merchant has denied the refund since he had logs showing that my booking was on Dec 1st. And they closed the issue by saying to me to talk to the merchant Here the whole mistake is from YATRA - I have filtered for buses on Nov 30th. THen I have booked a bus on Nov 30th at 00:09. I got the ticket and checked into the YATRA APP. The date is same as what I have booked that is Nov 30th 00:09 (attached the ticket). And Now they say that merchant has send a right ticket with date as Dec 1st. Is that my mistake to not check the merchant issued ticket when I have booked ticket from YATRA. And secondly I have booked on YATRA app for bus on Nov 30th and how I am responsible for that and why I need to get in touch with merchant. Isn't it obvious that YATRA should take responsibility for the mistakes. Till date I don't have a proper reply from them. Was this information helpful? | |||
Jan 12, 2020 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Dec 05, 2019 Yatra Online / YatraTrip.in Customer Care's response Dear Customer, Greetings, from Yatra.com! This is with reference to your complaint regarding the bus booking under reference number[protected]. We apologize for the inconvenience you have gone through. We are getting this checked with our respective team & would respond to you at the earliest. Request your patience in the interim. Best Regards, Yatra Care! Verified Support Dec 10, 2019 Yatra Online / YatraTrip.in Customer Care's response Dear Ashish, Greetings from Yatra.com! This is with reference to your complaint regarding the bus booking under reference number[protected]. Thank you for your patience & apologize for the delay. We have checked the details with the operator due to some issues the ticket got booked for 01st instead of 30th. The operator apologizes for this and releases a refund. We have initiated your refund of INR 580.00 from our end into your same bank account through which you have made the payment. Please note, Yatra takes only 24hrs to process the refund, Further, if the payment was made through Private sector bank then it will take 2-3 working days & if the payment was made through Public sector bank then it will take up to 7 working days to reflect the credit into your account. Best Regards, Yatra Care! | |||
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