[Resolved] Yatra Online / Yatratrip.in — bus booking/overpriced/operator price is half | |||||
I booked 2 bus tkts from pune to goa and i was the 1st person to book a tkt in that bus and was charged 2400 for 2 tkts, later on i checked on another portal and was surprised to see actual price for the operator was half of what i paid and checked with operator as well while yatra charged double the cost even when there were no booking made in that bus. When asked for the same they are saying price was shown to you and you can cancel if required, cancellation is also charged at a very higher rate @30% while no cancelation charges details given on yatra site, other sites showing the cancellation at 20% for the same bus. I have attached the screen shot from another website showing cancelation charges for same bus operator and same bus. Please help. Booking reference[protected] Rahul saluja ([protected]) Was this information helpful? | |||||
Feb 3, 2018 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Dec 31, 2017 Yatra Online / YatraTrip.in Customer Care's response Dear Rahul, We regret for the inconvenience caused to you! Would like to inform you that as we have checked cost of the ticket was displayed to you at the time of confirmation. And, the charges decided by the bus operator only. cancellation charges prior to 24 hrs will be 30% per passenger as per operator cancellation policy and same has been mentioned on our website. The price was shown to you before confirmation of the booking, as per the date selected was the best rate available. Hence, for any cancellation charges would be applicable as per the policy. kindly check the charges and then cancel your ticket. Thanks Yatra Care Verified Support Dec 31, 2017 Yatra Online / YatraTrip.in Customer Care's response Dear Rahul, We understand your concern! Would like to inform you that cancellation charges are depend on bus fare rules and it's decided by the bus operator only. Hence, would request you to kindly connect with them for any further details. Thanks Yatra Care Verified Support Jan 02, 2018 Yatra Online / YatraTrip.in Customer Care's response Dear Customer, Our customer care team would have contacted you for all your concerns and we would want to inform you that we have processed the refund of Rs. 1466.00 in the same mode of transaction and Rs. 225.00 in your yatra e wallet account against Yatra Reference Number -:[protected] on 31 DEC 2017. In case of refund to bank account/credit card, yatra takes 24 Hrs to process your refund. Further the private sector bank may take 2 to 3 working days and public sector bank may take up to 7 working days for the refund to reflect in your account. We hope this helps resolve your concerns. Should you require any further assistance, please call us on[protected] /[protected] For holidays please call on [protected]. Regards, Yatra Care ! | |||||
1 Comment | |||||
Comments
Ref no..[protected]IGACPHTY iam not receiving air ticket on mail account but in my account the amount of Rupees 2999 Will be deducted in my account. My name is umesh Nambiar.A/C no is [protected].plz refund my amount to my account.f flight is 15_1543.air asia. Plz take naccessery action plz
Reply
Yatra Online / YatraTrip.in Customer Care's response, Jan 4, 2018
Verified Support
Dear Customer, Regret the inconvenience caused. We request you to please share your email address used for the booking for us to locate the transaction. Thanks, Yatra Care!
Yatra Online / YatraTrip.in Customer Care's response, Jan 10, 2018
Verified Support
Dear Customer, Regret the inconvenience caused. We request you to please share your email address used for the booking for us to locate the transaction. Thanks, Yatra Care!
Yatra Online / YatraTrip.in Customer Care's response, Jan 14, 2018
Verified Support
Dear Customer, Regret the inconvenience caused. We request you to please share your email address used for the booking for us to locate the transaction. Thanks, Yatra Care!
80%
Complaints
2576
Pending
348
Resolved
1921
+91 95 5580 0800 [Customer Support]
+91 12 4437 5353
+91 12 4437 5318
1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001