[Resolved]  Yatra Online / Yatratrip.in — bus booking/overpriced/operator price is half

Address:Gurgaon, Haryana, 122001
Website:www.yatra.com

I booked 2 bus tkts from pune to goa and i was the 1st person to book a tkt in that bus and was charged 2400 for 2 tkts, later on i checked on another portal and was surprised to see actual price for the operator was half of what i paid and checked with operator as well while yatra charged double the cost even when there were no booking made in that bus.

When asked for the same they are saying price was shown to you and you can cancel if required, cancellation is also charged at a very higher rate @30% while no cancelation charges details given on yatra site, other sites showing the cancellation at 20% for the same bus.
I have attached the screen shot from another website showing cancelation charges for same bus operator and same bus.

Please help.

Booking reference[protected]

Rahul saluja ([protected])
+1 photos
Was this information helpful?
No (0)
Yes (0)
Feb 3, 2018
Complaint marked as Resolved 
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Verified Support
Dec 31, 2017
Yatra Online / YatraTrip.in Customer Care's response
Dear Rahul,

We regret for the inconvenience caused to you!

Would like to inform you that as we have checked cost of the ticket was displayed to you at the time of confirmation. And, the charges decided by the bus operator only. cancellation charges prior to 24 hrs will be 30% per passenger as per operator cancellation policy and same has been mentioned on our website. The price was shown to you before confirmation of the booking, as per the date selected was the best rate available. Hence, for any cancellation charges would be applicable as per the policy. kindly check the charges and then cancel your ticket. Thanks Yatra Care
Dec 31, 2017
Updated by Rahul Saluja1312
Cancellation charges by the operator is only 20%, I have attached herein screen shot from another website for the same operator showing cancelation cost as 20% only, how come this is 30% from yatra ??

Verified Support
Dec 31, 2017
Yatra Online / YatraTrip.in Customer Care's response
Dear Rahul,

We understand your concern!

Would like to inform you that cancellation charges are depend on bus fare rules and it's decided by the bus operator only. Hence, would request you to kindly connect with them for any further details.

Thanks
Yatra Care
Dec 31, 2017
Updated by Rahul Saluja1312
Are you not able to understand what I am writing, Cancellation charges by the operator is only 20%, I have checked with them directly, checked on other platforms for the same operator, it's only yatra which is charging 30% for this operator. Paulo travelers in this case. I have checked mmt, go ibibo, red bus, on all these platform cancellation charges for Paulo travels is clearly mentioned as 20%. It's only yatra, not showing any information regarding cancellation charges and that's why you are charging 30% now.
Verified Support
Jan 02, 2018
Yatra Online / YatraTrip.in Customer Care's response
Dear Customer,

Our customer care team would have contacted you for all your concerns and we would want to inform you that we have processed the refund of Rs. 1466.00 in the same mode of transaction and Rs. 225.00 in your yatra e wallet account against Yatra Reference Number -:[protected] on 31 DEC 2017. In case of refund to bank account/credit card, yatra takes 24 Hrs to process your refund. Further the private sector bank may take 2 to 3 working days and public sector bank may take up to 7 working days for the refund to reflect in your account.

We hope this helps resolve your concerns. Should you require any further assistance, please call us on[protected] /[protected] For holidays please call on [protected].

Regards,
Yatra Care !
Complaint comments 

Comments

Ref no..[protected]IGACPHTY iam not receiving air ticket on mail account but in my account the amount of Rupees 2999 Will be deducted in my account. My name is umesh Nambiar.A/C no is [protected].plz refund my amount to my account.f flight is 15_1543.air asia. Plz take naccessery action plz
Yatra Online / YatraTrip.in Customer Care's response, Jan 4, 2018
Verified Support
Dear Customer, Regret the inconvenience caused. We request you to please share your email address used for the booking for us to locate the transaction. Thanks, Yatra Care!
Yatra Online / YatraTrip.in Customer Care's response, Jan 10, 2018
Verified Support
Dear Customer, Regret the inconvenience caused. We request you to please share your email address used for the booking for us to locate the transaction. Thanks, Yatra Care!
Yatra Online / YatraTrip.in Customer Care's response, Jan 14, 2018
Verified Support
Dear Customer, Regret the inconvenience caused. We request you to please share your email address used for the booking for us to locate the transaction. Thanks, Yatra Care!

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Yatra Online / YatraTrip.in
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    80%
    Complaints
    2576
    Pending
    348
    Resolved
    1921
    Yatra Online / YatraTrip.in Phone
    +91 95 5580 0800 [Customer Support]
    +91 12 4437 5353
    +91 12 4437 5318
    Yatra Online / YatraTrip.in Address
    1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
    View all Yatra Online / YatraTrip.in contact information