[Resolved] Yatra Online / Yatratrip.in — bus ticket cancellation for reference number[protected].

suraj shahi

from Pune, Maharashtra

Address:	Bangalore, Karnataka, 560029
Website:	yatra.com

I am not able to cancel my bus ticket moreover i have written the mail to customer care 4 times but no respond.
When i tried calling customer care there was no option for cancellation of bus.
From my account the ticket is not getting cancelled.
My booking reference number for bus is[protected].
Pnr for bus is[protected].

Name: suraj shahi
Mobile: [protected]
Email: [protected]@gmail.com

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Feb 8, 2018

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Dec 28, 2017

Yatra Online / YatraTrip.in Customer Care's response Dear Suraj,

Greeting from Yatra.com!

We regret the inconvenience cause to you and thank you for sharing your details for us to assist you.

Thanks
Yatra Care

Verified Support

Dec 31, 2017

Yatra Online / YatraTrip.in Customer Care's response Dear Suraj,

Greeting from Yatra.com!

As per our records our team was in contact with you regarding cancellation hope your issue has been resolved and refund of 2082.00 has been processed from our end in your same mode of payment on 29th Dec 2017. If payment has been made from a private bank, it will reflect in the same account within 2 to 3 working days and if payment has been made from public sector bank, it will take up to 7 working days for the credit to reflect in your account.

Thanks,
Yatra Care