[Resolved]  Yatra Online / Yatratrip.in — Cancellation, false info, pathetic service, no support

Address:	New Delhi, Delhi, 110018
Website:	Yatra.com

I had the booking reference no.[protected], however the hotel clearly said that they did not receive any email for the booking. Also it is clearly mentioned in the recording []that the booking was not sent by yatra to the hotel. Its a proven fault from the yatra's end. However upon asking in writing you said its a sold case wherein the rooms were not available. I had a conversation with yatra's representative in the afternoon stating they had a word with hotelier (Prem gupta) and the booking is confirmed. But post reaching the hotel they clearly denied that. It was the falsifying information provided by your representative. As a result you spoiled our trip and the time worth alot. We booked the car costing us rs. 18000 and new year eve party event worth rs.10000 and if we include all the risk of wandering around late night in the streets without any place to stay, the risk of our lives should be borne by you. Yatra.com... Still no escalations, you are handling the case on your own, no solution till now. It been more than a week. Guys dont evr go for yatra.com..