[Resolved]  Yatra Online / Yatratrip.in — cancelling flight tickets within 24 hours

Address:Bangalore, Karnataka, 560100
Website:www.consumercomplaints.in/new_complaint

I have booked flight thru Yatra online on 25th Sep, spiceJet flight On the same day, after seeing the ticket, I found date became wrong, it should be 25th Dec-2018, while it is showing 25th Oct-2018. So I called multiple times to yatra customer care and spice jet. My Booking number is

Booking Reference Number[protected]
And PNR number is -L7VUSC

My Total ticket cost is 19086 Rs

And they are saying after cancellation on the same day also, I will get a refund of 144 Rs.

So I am really seeking some help on this to get my refund as because of this cancellation either yatra or Spice jet has not bearing any kind of loss and

According to- Aviation Ministry proposes to remove cancellation fee on flight tickets cancelled within 24 hours of booking

Read more at:
https://www.business-standard.com/article/economy-policy/soon-there-ll-be-no-fli...

Please help me to get refund of this flight ticket booking
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Oct 29, 2018
Complaint marked as Resolved 
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Sep 25, 2018
Updated by Kainaat Badar
Please cancel my ticket and provide me refund immediately as I am asking for this on the same day. And I will not accept a refund of 144 out of 19086, it should be full refund on the same day.
Verified Support
Sep 27, 2018
Yatra Online / YatraTrip.in Customer Care's response
Dear Kainaat,

Greetings from Yatra.com!

We would like to inform you that as we have checked the booking is confirmed as per the search made only. Hence, for any cancellation or modification, normal charges would be applicable as per the airline fare rules. Therefore, kindly share your consent to proceed it further, we will be happy to assist you.

Regards
Yatra Care
Sep 27, 2018
Updated by Kainaat Badar
Hi,

I called may times on 25th to Yatra team and SpiceJet. Nobody confirmed me for waive of cancellation charges, So I have not cancelled the ticket yet. Will you please check with SpiceJet team and help me to get my money refunded. 19086 Rs is not a small amount.

I hope, you will do needful in this regard.

With Regards,
Kainaat Badar
Verified Support
Sep 28, 2018
Yatra Online / YatraTrip.in Customer Care's response
Dear Kainaat,

Greetings from Yatra.com!

You have paid INR19086 for 5 tickets. Change and cancellation fee was applicable per passenger. The charges were already shared with you. If the booking was not confirmed before travel date, this will be considered no-showed. We have requested team to check the no-show policy and update the refundable amount on this. Kindly bear with us, we will confirm the charge.

Regards,
Yatra Care
Verified Support
Sep 28, 2018
Yatra Online / YatraTrip.in Customer Care's response
Dear Kainaat,

Kindly ignore the above reply. You have paid INR19086 for 5 tickets. Change and cancellation fee was applicable per passenger. The charges were already shared with you. We have requested team to share the cancellation and change charges and update us. Will share the same with you.

Regards,
Yatra Care
Oct 01, 2018
Updated by Kainaat Badar
Hi Yatra Team,

Yes, I paid 19086 for 5 tickets, but when I called on the same day (25th Sep, within 1 hour for my refund and cancellation Yatra team told me, I will get refund of 144 Rs and after that yatra team send me mail, If will cancel online then I will get refund of 545 Rs only.
While as per rule, there should be no cancellation fee within 24 Hours of booking. I want confirmation of substantial return before cancellation. But yatra team is not confirming me on that from the first day only. That is the reason I raised this compliant on the same day (25th Sep).
So Please discuss with SpiceJet airlines SPOC to get my money refunded, as they will get new booking against my cancellation. They will not be in any loss by my cancellation.

With Regards,
Kainaat Badar
Complaint comments 

Comments

I have booked in train journey but they cancelled yet now, so i want to get my refund My booking reference number:[protected]
Yatra Online / YatraTrip.in Customer Care's response, Sep 27, 2018
Verified Support
Dear Sowmiya,

We regret for the same!

We have received your query & would respond to you at the earliest. Request your patience in the interim.

Best Regards
Yatra Care
Yatra Online / YatraTrip.in Customer Care's response, Sep 27, 2018
Verified Support
Dear Sowmiya,

Thank you for your patience!

We would like to inform you that as we have checked your refund of INR 417.00 has been processed from our end on 16th Sep 2018. We have forwarded the refund reference number on your registered email ID, would request you to please contact your bank to get the refund details. Please feel free to contact us again in case of any additional help required.

Best Regards
Yatra Care.

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