[Resolved] Yatra Online / Yatratrip.in — cancelling flight tickets within 24 hours | |||||
I have booked flight thru Yatra online on 25th Sep, spiceJet flight On the same day, after seeing the ticket, I found date became wrong, it should be 25th Dec-2018, while it is showing 25th Oct-2018. So I called multiple times to yatra customer care and spice jet. My Booking number is Booking Reference Number[protected] And PNR number is -L7VUSC My Total ticket cost is 19086 Rs And they are saying after cancellation on the same day also, I will get a refund of 144 Rs. So I am really seeking some help on this to get my refund as because of this cancellation either yatra or Spice jet has not bearing any kind of loss and According to- Aviation Ministry proposes to remove cancellation fee on flight tickets cancelled within 24 hours of booking Read more at: https://www.business-standard.com/article/economy-policy/soon-there-ll-be-no-fli...⇄ Please help me to get refund of this flight ticket booking Was this information helpful? | |||||
Oct 29, 2018 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Sep 27, 2018 Yatra Online / YatraTrip.in Customer Care's response Dear Kainaat, Greetings from Yatra.com! We would like to inform you that as we have checked the booking is confirmed as per the search made only. Hence, for any cancellation or modification, normal charges would be applicable as per the airline fare rules. Therefore, kindly share your consent to proceed it further, we will be happy to assist you. Regards Yatra Care Verified Support Sep 28, 2018 Yatra Online / YatraTrip.in Customer Care's response Dear Kainaat, Greetings from Yatra.com! You have paid INR19086 for 5 tickets. Change and cancellation fee was applicable per passenger. The charges were already shared with you. If the booking was not confirmed before travel date, this will be considered no-showed. We have requested team to check the no-show policy and update the refundable amount on this. Kindly bear with us, we will confirm the charge. Regards, Yatra Care Verified Support Sep 28, 2018 Yatra Online / YatraTrip.in Customer Care's response Dear Kainaat, Kindly ignore the above reply. You have paid INR19086 for 5 tickets. Change and cancellation fee was applicable per passenger. The charges were already shared with you. We have requested team to share the cancellation and change charges and update us. Will share the same with you. Regards, Yatra Care | |||||
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+91 95 5580 0800 [Customer Support]
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We regret for the same!
We have received your query & would respond to you at the earliest. Request your patience in the interim.
Best Regards
Yatra Care
Thank you for your patience!
We would like to inform you that as we have checked your refund of INR 417.00 has been processed from our end on 16th Sep 2018. We have forwarded the refund reference number on your registered email ID, would request you to please contact your bank to get the refund details. Please feel free to contact us again in case of any additional help required.
Best Regards
Yatra Care.