[Resolved] Yatra Online / Yatratrip.in — charged me for no reason

Kumargautham

Website:

Yatra.com

Hi there,
This is gautham kumar gouri shetty, i was try to buy tickets from your website. For hyd to delhi. And it's charged me 20k for 4 passengers and one of your customer service agent call and say that make the payment again and i will return your first payment in 2 to 7 days... Which don't make any sense rather you adjust the payment. This website is complete spam.. Don't buy tickets in yatra.com... Of i don't receive my refund asap i will see you in court people.

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Jan 16, 2018

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Dec 02, 2017

Yatra Online / YatraTrip.in Customer Care's response Dear Customer,

Regret the inconvenience caused. We request you to please share your email address used for the booking for us to locate the transaction.

Thanks,
Yatra Care

Verified Support

Dec 07, 2017

Yatra Online / YatraTrip.in Customer Care's response Dear Gautham,

We request you to please share your email address used for the booking for us to locate the transaction.

Thanks,
Yatra Care

Verified Support

Dec 07, 2017

Yatra Online / YatraTrip.in Customer Care's response Dear Gautham,

Greetings from Yatra.com!

We thank you for your patience. As we checked and confirmed that aforesaid transaction could not go through successfully. The amount will be auto reversed by your bank. We request you to check with your respective bank. We hope that above information will suffice the purpose.

Best Regards
Yatra Care