[Resolved]  Yatra Online / Yatratrip.in — charged twice for the same flight

I tried booking a flight via yatra.com and the payment gateway failed the first time. I sredid the payment and it was successful.
However, after a while i got the message for deduction for both the payment attempts.
I contacted the help center but they said that they have received the payment just once.
Yatra, please rectify your flawed payment gateway and refund my 5, 505 amount.
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Feb 4, 2019
Complaint marked as Resolved 
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Verified Support
Dec 29, 2018
Yatra Online / YatraTrip.in Customer Care's response
Dear Customer,

Greetings from Yatra.com!

This is with reference to your concern regarding the payment deduction.

We regret the inconvenience caused to you. We have cross checked the details once again with our team and found that only one payment we have received. Your second payment not charged to us. Kindly connect with your respective bank to get more clarity on this.

Regards,
Yatra Care
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    Yatra Online / YatraTrip.in Phone
    +91 95 5580 0800 [Customer Support]
    +91 12 4437 5353
    +91 12 4437 5318
    Yatra Online / YatraTrip.in Address
    1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
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