[Resolved] Yatra Online / Yatratrip.in — Commission not received - not bothered to resolve agent queries

VCV

from Bengaluru, Karnataka

Address:	560032
Website:	tsiyatra.com

Hi,

My yatra agent erp code is c140663. i have not received any commission for the train bookings made against pnr numbers [protected], [protected], [protected] and [protected].

With regards to this issue i have been writing emails to sanjay. [protected]@tsi-yatra.com, hemant. [protected]@tsi-yatra.com, aditya. [protected]@tsi-yatra.com, [protected]@tsi-yatra.com and harpreet. [protected]@tsi-yatra.com since 03.11.2016. the only reply that i get from them is please wait, our it team working on it, soon we will update you.

Fail to understand why there is so much of delay in sorting the issue.

Kindly have the issue sorted at the earliest as it has been delayed over a month and a half now.

Thanks,

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Jan 18, 2017

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2016

Yatra Online / YatraTrip.in Customer Care's response Hi,

Greetings from Yatra.com!

Thank you for contacting us and we regret the inconvenience caused. We have contacted the concerned team on your behalf. We will get back to you at the earliest with the resolution. We appreciate your patience in the interim.

Best Regards,
Yatra Care

Verified Support

Dec 16, 2016

Yatra Online / YatraTrip.in Customer Care's response Hi,

Please be informed that our team your commission is under process and it will be credited in your account at the earliest.

Best Regards,
Yatra Care