[Resolved]  Yatra Online / Yatratrip.in — customized chardham yatra

Website:www.yatra.com/support

I have made full payment on 25-apr-2018 for chardham trip starting from 21 may 2018. I was trying to reach them either over phone or over email but not successful for many days. But not successful. New agent from yatra.com anupam desai contacted me about my trip and said he is working on my hotel and vehicle booking on behalf of yatra.com.

Unfortunately due to medical emergency i have to cancel my trip. Since it is customized trip, my booking is not shown in my login in yatra.com site. I am struggling hard to reach them since 1 week. Travel agent mentioned that he cannot take cancellation/modification request and said i need to contact yatra.com.

I don't know what to do now, desperate on raising complaint.
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Jun 23, 2018
Complaint marked as Resolved 
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Verified Support
May 11, 2018
Yatra Online / YatraTrip.in Customer Care's response
Dear Customer,

Would request you to please elaborate your concern along with your Yatra booking reference number and your registered e mail address so that our team can assist you further.

Thanks,
Yatra Care !
Verified Support
May 14, 2018
Yatra Online / YatraTrip.in Customer Care's response
Dear Customer,

Greetings from Yatra.com!

We hereby would like to remind you to share the required details. This will enable us to assist you in resolving your concerns.

Regards
Yatra Care
Verified Support
May 18, 2018
Yatra Online / YatraTrip.in Customer Care's response
Dear Customer,

Greetings from Yatra.com!

We would like to remind you to share the required details. This will enable us to assist you in resolving your concerns.

Regards
Yatra Care
Verified Support
May 21, 2018
Yatra Online / YatraTrip.in Customer Care's response
Dear Customer,

Greetings from Yatra.com!

We are changing the status of this post to “Resolved” as we have not received any response from your end. For any further queries please feel free to connect with us.

Warm Regards
Yatra Care
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    Yatra Online / YatraTrip.in Phone
    +91 95 5580 0800 [Customer Support]
    +91 12 4437 5353
    +91 12 4437 5318
    Yatra Online / YatraTrip.in Address
    1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
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