[Resolved] Yatra Online / Yatratrip.in — Didn't get refund till date | |||
I traveled to Thailand on 10th of February 2017. I did flight bookings via Yatra.com. Prior to my travel I got email from Yatra regarding flight schedule change. Flight from Phuket to Bangkok got delayed by more than around 3 hrs. So as per discussion with Yatra executive we decided to go for refund. Yatra raised query to Thai Smile on 16th of January 2017 as per their records. After doing lots of follow up no success till date. I contacted Thai Smile, they told me they have already returned money back to Yatra in January itself. I shared the same mail with Yatra but no response. Being a patient customer I didn't expect such service from Yatra. I didn't do anything wrong then why I am suffering from last 3 months to get my money back. Kindly provide my refund. Was this information helpful? | |||
May 15, 2017 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Apr 07, 2017 Yatra Online / YatraTrip.in Customer Care's response Dear Ashutosh, Greetings from Yatra.com! Regret the inconvenience caused. We request you to please share your Yatra booking reference number and we will be happy to assist you. Should you require any further assistance, please call us on[protected] /[protected]. For holidays please call on [protected]. Alternatively, write on [protected]@yatra.com. Best Regards, Yatra Care Verified Support Apr 09, 2017 Yatra Online / YatraTrip.in Customer Care's response Hi Ashutosh, Please share the requested details to take it further. Thanks, Yatra Care
Apr 10, 2017 Updated by ashutoshshimpi Hi Team, As per your request sharing refund reference no. Reference no:[protected]. Attached Thail Smile refund confirmation email too. Regards, Ashutosh  Verified Support Apr 11, 2017 Yatra Online / YatraTrip.in Customer Care's response Dear Ashutosh, Greetings from Yatra.com! Regret the inconvenience caused. We are looking into your query and our team would respond at the earliest. Request your patience in the interim. Best Regards, Yatra Care Verified Support Apr 11, 2017 Yatra Online / YatraTrip.in Customer Care's response Dear Ashutosh, Greetings from Yatra.com! We have contacted the airline and they denied for the refund. We request you to please forward the email which you have received from the airline on [protected]@yatra.com to check and assist you further. Best Regards, Yatra Care Verified Support Apr 12, 2017 Yatra Online / YatraTrip.in Customer Care's response Hi Ashutosh, We have 't received the email. Please share the same email on [protected]@yatra.com. Best Regards, Yatra Care Verified Support Apr 14, 2017 Yatra Online / YatraTrip.in Customer Care's response Hi Ashutosh, We have received your email. Please allow us some time. Best Regards, Yatra Care Verified Support May 18, 2017 Yatra Online / YatraTrip.in Customer Care's response Dear Ashutosh, Greetings from Yatra.com! We sincerely apologize for the delay. We would like to inform that refund has been initiated and it will take 2-5 working days to reflect in your account. Hope your query has been resolved. Best Regards, Yatra Care | |||
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