[Resolved]  Yatra Online / Yatratrip.in — Disrespect and cheating in cunning way

Address:	122001
Website:	yatra

Recently i booked a flight ticket in this site, paid amount and after some seconds it shown u booking is not confirmed.
There was two options,
1.refund to your ecash to use in your future booking and it will be refelect " immediately".
2. Transfer to your bank account it will take 5 to 7 days.
I was required to book the ticket, so selected to ecash.
Then i went to book tickets again, price hicked. It is due to dynamic pricing i could understand.
Then went to payment page.
Ecash was not available there. Flight ticket rates are changing.
So i paid again using bank again.
Then i went to check the bank, the amount got transfered at first time but found not refunded to me.
Then i sent email to yatra who always replay me immediately after a mail when i ask about holidays.
I got mail back lately that call to customer care.
I called customer care today,
Asked about this, the one spoke with immediatly replied me that it will take 1 to 2 hours to come in ecash !
There was the word " immediately "
In the option, i asked her. She again and again replied me same that it will take 1 to 2 hours.
I asked what is meaning of immediately then..
She transferred call to her super visor.
He insulted and disrepcted me by keeping me on hold..
I could not hear any noice from that side.
Suddenly he came and spoke some..
Then when i start to speak, he went to hold.
They said ecash to bank cannot transfer amount.
What is meaning of" immediate" then?
Cunning way to cheat?