[Resolved] Yatra Online / Yatratrip.in — domestic flight booking with yatra | |
I would highly recommend not to use www.yatra.com for any kind of booking Recently i made a flight booking for vistara airlines with yatra.com and i did a mistake while booking. So i tried to call yatra for the same to cancel the booking but found out that yatra does not have any customer care helpline for domestic flight booking.Then mailed yatra about this issue and received a call from them where they mentioned that if airlines itself cancel the booking then they can refund full amount.Because they cant cancel it until airlines do that. Then i called vistara within 10-15 min after the booking, told them about the mmistake and asked them to cancel the booking. Vistara told me that the booking can be cancelled and refunded completely if i make another booking within 24hrs with vistara airlines itself where i will only correct the mistake i did.So i made a new booking with vistara which was far expensive than other airlines and informed the same to Vistara. Vistara cancelled the previous booking and sent the notes to yatra.com mentioning that please refund the full amount to customer for the cancelled flight. Yatra.com did not take any action till 4-5 days.So i kept calling and mailing yatra and vistara both.Finally i was able to contact yatra and asked yatra to proceed with the cancellation and refund and the executive confirmed that the booking will be cancelled and full refund will be processed in 24 Hrs. Then yesterday evening again i get a call from www.yatra.com customer care and they tol me that they will deduct rs 700 and will refund only the partial amount.I asked them to refund the full money as vistara has already confirmed them that they need to process full refund. But now neither yatra or vistara is taking responsibility for that.Vistara is saying that yatra will take care of that and yatra is saying that vistara will take care of that. I'm highly disappointed that after so much of botheration and spending lots of money to just get my wrong booking cancelled and fully refunded, I'm still struggling to get my money back Was this information helpful? | |
Aug 9, 2019 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Jul 08, 2019 Yatra Online / YatraTrip.in Customer Care's response Dear Sir, Greetings form Yatra.com ! Regret the inconvenience you have gone through. Request you to kindly share your Yatra booking reference number, contact number or registered email ID to enable us to assist you. Thanks, Yatra Care ! Verified Support Jul 09, 2019 Yatra Online / YatraTrip.in Customer Care's response Dear Kajal, Greetings from Yatra.com! Regret the inconvenience you have gone through. Request you to kindly share your Yatra booking reference number, contact number or registered email ID to enable us to assist you. Thanks, Yatra Care! | |
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+91 95 5580 0800 [Customer Support]
+91 12 4437 5353
+91 12 4437 5318
1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
Greeting from Yatra.com !
As per records, our customer care team would have contacted you for all your concerns and have shared the required information with you. Refund of INR 1157.99 + INR 6800.00 has been processed from our end on 08 JUL 2019 and 09 JUL 2019 respectively. Yatra takes 24 hours to process the refund, if payment has been made from a private bank, it will reflect in the same account within 2 to 3 working days and if payment has been made from public sector bank, it will take up to 7 working days for the credit to reflect in your account. Team have also sent an e mail to your registered address with the complete refund calculation feel free to revert back to the same e mail or write us back if any further clarity is required.
Thanks,
Yatra Care