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Yatra Online / YatraTrip.in

Yatra Online / Yatratrip.in — domestic flight tickets

I have booked an airplane ticket from pune to new delhi on *-*-* at *:* time. The amount got deducted from my upi account but the ticket is not booked. There are no details regarding the tickets in the "my booking" section on the website as well.

I have proof of the money deducted from my upi account as well. I also contacted google pay and they confirmed me that the transaction from their end was successful.

This is highly unprofessional and unacceptable. They are making complete fools of the customers.

I need a full refund for my ticket.
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Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Verified Support
Mar 20, 2020
Yatra Online / YatraTrip.in Customer Care's response Hi,

Greetings from Yatra.com !

Kind request to share the e mail address used for transaction and amount charged for us to check and assist you better.

Thanks,
Yatra Care
Mar 20, 2020
Updated by utkarshtiwari.kill Hello The email that was used to buy the ticket was utkarsh tiwari.[protected]@gmail.com and the amount deducted for that is rs 6262
Mar 20, 2020
Updated by utkarshtiwari.kill Email: utkarshtiwari.[protected]@gmail.com
Amount : 6262 INR
Verified Support
Mar 21, 2020
Yatra Online / YatraTrip.in Customer Care's response Hi,

Greetings from Yatra !

Kind request to share the transaction details and e mail address used from transaction on [protected]@yatra.com for us to check and assist you better.

Regards
Yatra Care !
Mar 21, 2020
Updated by utkarshtiwari.kill Hello i have mailed the details of transaction and email id at [protected]@yatra.com
Mar 21, 2020
Updated by utkarshtiwari.kill What does protected stands for in the above given comment
Verified Support
Mar 22, 2020
Yatra Online / YatraTrip.in Customer Care's response Hi,

Team would have the details checked and respond you back on the same e mail thread.

Regards
Yatra Care !
Mar 22, 2020
Updated by utkarshtiwari.kill I have recieved none information on the refund status till now
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Hello The email that was used to buy the ticket was utkarsh tiwari.[protected]@gmail.com and the amount deducted for that is rs 6262
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