Yatra Online / Yatratrip.in — domestic flight tickets
Ututkarshtiwari.kill on Mar 19, 2020
I have booked an airplane ticket from pune to new delhi on *-*-* at *:* time. The amount got deducted from my upi account but the ticket is not booked. There are no details regarding the tickets in the "my booking" section on the website as well.
I have proof of the money deducted from my upi account as well. I also contacted google pay and they confirmed me that the transaction from their end was successful.
This is highly unprofessional and unacceptable. They are making complete fools of the customers.
I need a full refund for my ticket.
[Mar 19, 2020] Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Verified SupportYatra Online / YatraTrip.in Customer Care's response, Mar 20, 2020
Greetings from Yatra.com !
Kind request to share the e mail address used for transaction and amount charged for us to check and assist you better.
Verified SupportYatra Online / YatraTrip.in Customer Care's response, Mar 21, 2020
Greetings from Yatra !
Kind request to share the transaction details and e mail address used from transaction on [protected]@yatra.com for us to check and assist you better.
Yatra Care !
Verified SupportYatra Online / YatraTrip.in Customer Care's response, Mar 22, 2020
Team would have the details checked and respond you back on the same e mail thread.
Yatra Care !
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