[Resolved] Yatra Online / Yatratrip.in — false promises

[email protected]

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 421201
Website:	www.yatra.com/india-tour-packages/affordable-holidays

#yatra.com... Very unahppy#falsepromise#patheticcustomerservice

I am constantly in touch with yatra.com for my going issue. My booking ref no : yh3985537. Below is my package details, wherein i was suggested by the executive (Mr. Amit kumar) the flower bed decoration to be removed as i was unhappy with the flower type used for decoration (Marigold). However, without any intimation the below highlighted inclusions were remove from the promised package.

I have made full payment on 11/03/2018 of rs.28, 500/- as confirmed by (Mr. Himanshu chopra). Due to inconvenience the executive suggested to change the hotel. Based on his suggestion (Mr. Amit kumar) the hotel was changed to "whispering inn". Also, i was promised that all the below inclusion will still be applicable with same package cost i., e rs.28, 500/.

In addition, i was also promised that i will be receiving e-voucher worth rs. 1500/-, still i haven't received on my registered email id.

If my issue is not resolved, i had asked them to cancel my request and refund the entire money back i., e rs.28, 500/.

I am very unhappy with the services and false commitments made by the yatra.com's team.

We were waiting for a call or an email with positive resolution, however there was no response from the #yatra.com team.

As per the given package we are suppose to travel on 26/03/2018. There is too much of delay and mishandling from #yatra.com with regards to my complaint.

After writing so many emails and calls still #yatra.com is not taking any serious action.

I have written to the below teams:

@cancellation team: please cancel the package if the issue is not resolved, as requested by me and refund the entire amount which is rs. 28, 500/-. I will be cancelling this package only because the way my compliant is handled by yatra.com team.

@[protected]@yatra.com: please look into this case and give feedback to your executive, that no false promises to be made and lose the customer's trust.

Was this information helpful?

No (0)

Yes (0)

Apr 3, 2018

Complaint marked as Resolved

Hi Consumer Complaints Team, After multiple To and Fro emails/Calls to Yatra.com, the issues and concerns were completely not resolved. There were many issues and obstacles that I faced when I was on trip with my Husband. But I am really happy that your team took initiatives, and I received call from Mr. Rohan Bhatnagar (8402832979) with regards to the compensation for the ill treatment that I got from Yatra.com. Mr. Bhatnagar was very kind on call and informed me and my husband about the complaints that are being received for Yatra.com. He provided us with the instructions to claim the compensation money from ICICI ATM. Once again thank you and I hope that Yatra.com improves with their services. Regards, Pranali

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Mar 15, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Customer,

Regret the inconvenience caused, we are having this checked with our concern team and would update you with the details. Kind request for your patience in the interim.

Regards,
Yatra Care!

Verified Support

Mar 16, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Customer,

As per our records, customer care team would have contacted you for all your concerns and have shared the required information with you. Please note the committed inclusions are now included in your package. Should you require any further assistance, please call us on[protected] /[protected] For holidays please call on [protected].

Best Regards,
Yatra Care !