[Resolved] Yatra Online / Yatratrip.in — fraud in online booking | |||||
Hi, My name is nagendra nath mandal, i am a holder of hdfc credit card. On 4th jul'17, i made a round trip flight booking on yatra.com of rs. 6987/- and chose the emi option on the website while booking. I received a message stating that the payment was successful but the airline is taking time to respond and then after a while it shows that the transaction has failed. I received a message that the amount paid for the booking will be refunded to my bank account. Till date i have not received the refund of the transaction made and neither any message concerning the same. I have spoken with yatra.com customer support and every time when i call them, they only say that the matter has been escalated to the concerned team but till date there is no resolution. I checked with my banker as well, they explained that the payment is with yatra.com and that is how they've been able to convert the amount into emi's. Now when i checked with yatra customer support, they are declining the receipt of payment. When i asked them to send me an email mentioning that they didn't receive the payment but they won't. The reference number for the transaction is[protected]. Please see the attached snapshot which shows the status of the transaction. It is really astonishing to see that even in this age when technology has advanced so much and where online transactions are being promoted over cash transactions, these companies milk money from customers with such unscrupulous activities. I am posting this message on this forum so that others can be aware about this company do not experience the same issue which i did. Regards Nagendra Was this information helpful? | |||||
Aug 20, 2017 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Jul 18, 2017 Yatra Online / YatraTrip.in Customer Care's response Dear Customer, Regret the inconvenience caused, we are having this checked with our concern team and would update you with the details. Kind request for your patience in the interim. Best Regards, Yatra Care ! Verified Support Jul 19, 2017 Yatra Online / YatraTrip.in Customer Care's response Dear Customer, We would want to inform you that we have processed full refund of Rs. 6987.00 against Yatra Reference Number -:[protected] on 18 JUL 2017. In case of refund to bank account/credit card, yatra takes 24 Hrs to process your refund. Further the private sector bank may take 2 to 3 working days and public sector bank may take up to 7 working days for the refund to reflect in your account. We hope this helps resolve your concerns. Should you require any further assistance, please call us on[protected] /[protected] or alternatively write on [protected]@yatra.com Regards, Yatra Care ! | |||||
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