[Resolved]  Yatra Online / Yatratrip.in — fraudulent

I had booked an online air ticket in www.yatra.com for travel to austria on official duty. The booking reference no is[protected]. This is an internation air ticket for travel in oct 2019.
While browsing for fares in yatra during july, yatra person called me (Dont know how they keep watching), and insisted me to book early as the fares may go up. He also said about yatra assure policy that if there is any decrease in fare at a later date before journey, difference will be refunded as cash. And fares will be monitored by yatra daily and it is automatic. So i made the booking in july 2019. But now, i saw the fares are much lower now and yatra kept quiet.

Since the fare is rs 10000 less i raised the claim and yatra agreed to refund rs.9390 but only as ecash which i can use for tickets purchased in yatra and that too a maximum of rs. 300 at a time. This means i have to utilise the amount in 30 to 35 separate bookings. This is not given in the terms and conditions of yatraaasure.