[Resolved]  Yatra Online / Yatratrip.in — getting scam from yatra

Address:	Gurgaon, Haryana
Website:	www.yatra.com

Dear consumer complaint,

I book tickets with yatra.com on the regular basis and my email is [protected]@gmail.com. It's like i book about 20 tickets and hotels a year or more.

I have just booked a ticket for my brother in law - rahul kumar for some emergency in my family. However, since i was in hurry i booked using yatra app on mobile. After booking ticket i found instead of rahul kumar i wrote rahil kumar - i accept its human errors. Right after one mint, i called airline, however, they said yatra should change it and there should not be any charge for the same. When i spoke to yatra - their reps "neha kashyap" was very rude and unhelpful. She refuses to help and said such changes is not possible. I offered to pay modification fee however since the flight was in next 4 hours - that was not possible from there end. Also, i couldn't cancel the flight.

I have one more opinion that they run this ecash scam - i have 7000 ecash and i was not able to to use more than 200 ever. They give me like 1000 ecash every time i book tickets, whats the point when you cant really use them. Can you imagine they offer me 200 ecash and charge me 270 rs as a convenience fee?

I am very unhappy they way dhruv sangvi and his team running this company with no professional service whatsoever. This is like happened to me twice and probably they have the rudest team dealing with passengers. They want more people to cancel or modify tickets to make more money. I would really not going to use this app ever in my life, neither going to recommend anybody

Thanks,

Aakash mehta
[protected]