[Resolved] Yatra Online / Yatratrip.in — harassment about getting visa in time for upcoming russia trip | |
Hi, my yatra reference id is yh4184425. I have taken a package for moscow and st. Petersburg for 3 people, from yatra. My travel starts on 6th june. It took five days for the yatra staff to send me a mail about documents required for visa. That too after n number of follow up calls from my side. It's been more then one week that i have given all the documents but getting no response from yatra about the visa status. Staff does not pick up the calls most of the time. I want to get my visa done in this week otherwise not interested in the trip. They have taken huge amount as advance (170, 000 inr). It's really sad to see that they don't care about people's emotions, their hard earned money, and they comfortably ruined people's holiday plans and happy time that we look forward to spend with our family. Please request you to resolve my visa issue as this is emotionally frustrating to me. Thanks, Shalini Was this information helpful? | |
Jun 25, 2018 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support May 23, 2018 Yatra Online / YatraTrip.in Customer Care's response Dear Customer, Regret the inconvenience caused, we are having this checked with our concern team and would update you with the details. Kind request for your patience in the interim. Regards, Yatra Care! Verified Support May 25, 2018 Yatra Online / YatraTrip.in Customer Care's response Dear Customer, As per our records, customer care team would have contacted you for all your concerns and have shared the required information with you related to visa. Should you require any further assistance, Feel free to write us back. Regards, Yatra Care ! | |
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