[Resolved]  Yatra Online / Yatratrip.in — harassment about getting visa in time for upcoming russia trip

Hi, my yatra reference id is yh4184425. I have taken a package for moscow and st. Petersburg for 3 people, from yatra. My travel starts on 6th june. It took five days for the yatra staff to send me a mail about documents required for visa. That too after n number of follow up calls from my side. It's been more then one week that i have given all the documents but getting no response from yatra about the visa status. Staff does not pick up the calls most of the time. I want to get my visa done in this week otherwise not interested in the trip. They have taken huge amount as advance (170, 000 inr). It's really sad to see that they don't care about people's emotions, their hard earned money, and they comfortably ruined people's holiday plans and happy time that we look forward to spend with our family. Please request you to resolve my visa issue as this is emotionally frustrating to me.

Thanks,
Shalini
Was this information helpful?
No (0)
Yes (0)
Jun 25, 2018
Complaint marked as Resolved 
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Verified Support
May 23, 2018
Yatra Online / YatraTrip.in Customer Care's response
Dear Customer,

Regret the inconvenience caused, we are having this checked with our concern team and would update you with the details. Kind request for your patience in the interim.

Regards,
Yatra Care!
Verified Support
May 25, 2018
Yatra Online / YatraTrip.in Customer Care's response
Dear Customer,

As per our records, customer care team would have contacted you for all your concerns and have shared the required information with you related to visa. Should you require any further assistance, Feel free to write us back.

Regards,
Yatra Care !
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Yatra Online / YatraTrip.in
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    80%
    Complaints
    2576
    Pending
    348
    Resolved
    1921
    Yatra Online / YatraTrip.in Phone
    +91 95 5580 0800 [Customer Support]
    +91 12 4437 5353
    +91 12 4437 5318
    Yatra Online / YatraTrip.in Address
    1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
    View all Yatra Online / YatraTrip.in contact information