[Resolved]  Yatra Online / Yatratrip.in — honeymoon package gifted to 2 couples ruined by yatra

Website:

www.yatra.com

We gifted a Honeymoon package to 2 couples (4 people in total) as their wedding gift. Their holidays were totally ruined by this fraud company. We gifted this package but in the end were left embarrassed for having to put the couples through such a horrible experience.

We had the option of booking the package with some local operator, but went with Yatra thinking its a good brand name and it will be worth the extra money. I guess I was too naive to think it would be a good experience, you can never expect anything good from these frauds.

To anyone who is thinking of booking anything through this website please think twice. This incident took place a while ago, but I still think it is my duty to warn other about how they systematically ruin the best days of your life. Don't go by the brand name. Once they have your money they will not care. We dropped multiple emails and phone calls (I live overseas, so it was an ISD call each time). They never bothered to give us a satisfactory answer or even acknowledge the problem. They had the chance of fixing things even during the holidays, but they never bothered to respond. Companies like these are very dangerous to deal with who won't give you even a response when you directly complain to them, but act nice and innocent when complaints are publicly posted on sites like these. The PA machinery will do over time to contain public complaints, ignoring the fact that they had the chance to make things right when customer initially approached them.

Booking reference: YA:1229656

Issues:

1) Shimla being a cold place, it's obvious the hotel rooms should provide heater facility. When they arrived at the hotel the couples were told they will have to pay separately. Why? This was an all inclusive package and heater charges were no where mentioned in the list of exclusions. You don't give option to pay for it at the time of booking then charge it later, that's your business model? Do you even realize we gifted this package to someone telling them they need not pay anything, and then they start getting bills from the hotel? It's your responsibility to manage the hotel since we paid you.

2) Huge promises were made like welcome drinks etc. That never happened. Obviously we were charged for it in the package and then you conveniently forget providing what was promised. That's cheap especially if you advertise yourself as a "brand".

3) The package had itinerary for outings/sightseeing scheduled for 3 days. The staff conveniently jam packed all the sightseeing in 2 days leaving them without any activity for the 3rd day. It was a terrible and overwhelming experience to have to being rushed into such a hectic schedule within 2 days. People come with a mindset to enjoy and you totally ruined their expectations.

There were numerous other issues, but no point wasting my time. I hope the issues above convince you to not deal with this fraud company in any way.