[Resolved] Yatra Online / Yatratrip.in — hotel charges 5x refund policy | |||||
Hi i made a booking with yatra ref no[protected]. I then realized scanning through other website agoda.com that the base price of the same hotel, same room for the same two day stay was way lessor then yatra was charging. I submitted the claim form and the screenshots. After few hours your customer care representative rajni came wity some baseless comparison in order to manipulate things. She shared screenshot comparing my two day stay with the price of one day stay that too for some other day and thereby showed that yatra base price is less. I am shocked to see it that th whole thing is how badly being manipulated. How can my two day price that i have been charges by you can be conpared by you with one day price to show that the base price is lessor. I have shared screenshota again and asked for an explanation as to why she was trying to cover up things. If you cannot give 5x refund which you guarantee, you should atleast ot manipulate things. This is disappointing. You will loose trust of your customers Was this information helpful? | |||||
Aug 24, 2018 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Jul 23, 2018 Yatra Online / YatraTrip.in Customer Care's response Hi, We regret for the inconvenience caused to you! We have received your query and would respond you at the earliest. Request your patience in the interim. Thanks Yatra Care Verified Support Jul 24, 2018 Yatra Online / YatraTrip.in Customer Care's response Hi, Thank you for your patience! We would like to inform you that as we have checked the booking is cancelled by you. Hence, your refund of INR 12886.00 has been processed from our end on 24th Jul'18. If payment has been made from a private bank, it will reflect in the same account within 2 to 3 working days and if payment has been made from public sector bank, it will take up to 7 working days for the credit to reflect in your account. Hope there is no query now. For any further assistance feel free to connect with us again. Thanks Yatra Care | |||||
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