[Resolved]  Yatra Online / Yatratrip.in — hotel not booked 12 hours prior to flight

Address:Gurgaon, Haryana

This is the level of professionalism of this site yatra.com..
I booked a package to dubai 3 months ago.. Yesterday they told me hotel was not booked.. So they shifted to a lower standard hotel.. 12 hours prior till now no confirmation of the hotel is there.. My flight flies tomorrow morning.. We have paid them full payment 2 lakhs.. This is yatra.com.. Never ever use this company.. Not trustworthy
Was this information helpful?
No (0)
Yes (0)
Mar 10, 2018
Complaint marked as Resolved 
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Verified Support
Jan 21, 2018
Yatra Online / YatraTrip.in Customer Care's response
Dear Guest,

Greetings from Yatra.com!

We regret the inconvenience caused. We would request you to kindly share the Yatra reference number for us to assist you.

Best Regards,
Yatra Care
Verified Support
Feb 01, 2018
Yatra Online / YatraTrip.in Customer Care's response
Dear Guest,

Greetings from Yatra.com!

We regret the inconvenience caused. We would request you to kindly share the Yatra reference number for us to assist you.

Best Regards,
Yatra Care
Complaint comments 

Comments

Booking ID YH 3554568
Cancelled on 2 Dec 2017
Promised return in 15-20
Working days but only received partial refund till now that too after much efforts
Yatra Online / YatraTrip.in Customer Care's response, Jan 24, 2018
Verified Support
Dear Varun,

Thank you for your patience!

Would like to inform you that as we have checked your complete refund has been processed from our end on 19th Jan'18. If payment has been made from a private bank, it will reflect in the same account within 2 to 3 working days and if payment has been made from public sector bank, it will take up to 7 working days for the credit to reflect in your account.

Thanks
Yatra Care

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Yatra Online / YatraTrip.in
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    80%
    Complaints
    2576
    Pending
    348
    Resolved
    1921
    Yatra Online / YatraTrip.in Phone
    +91 95 5580 0800 [Customer Support]
    +91 12 4437 5353
    +91 12 4437 5318
    Yatra Online / YatraTrip.in Address
    1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
    View all Yatra Online / YatraTrip.in contact information